Karina Aguilar
Naples,Florida
Summary
Experienced Receptionist with 4 years in administrative support and customer service. Efficient and accurate, skilled at managing company reputation with customers. Strong planning, problem-solving, and communication skills. Dedicated to providing exceptional assistance to team members and clients. Proficient in coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Maintains a positive and upbeat demeanor with strong relationship-building abilities.
Experienced executive prepared for leadership roles with strong focus on strategic vision, operational excellence, and driving growth. Expertise in team collaboration, navigating complex challenges, and delivering impactful results. Skilled in financial management, strategic planning, and stakeholder engagement. Highly adaptable and reliable, excelling in dynamic environments.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
10
10
years of professional experience
Work History
CEO
Iced Coffee Girly
Florida
08.2021 - Current
- Developed and implemented strategic plans to drive organizational growth and innovation.
- financial management, including budgeting, forecasting, and resource allocation strategies.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Marketing products
- Building relationships with vendors
Front Desk Receptionist
Radiology Regional Center
Naples, FL
08.2020 - 08.2021
- Managed multi-line phone system, ensuring prompt and professional call handling.
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for patients and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected patient’s payments
- Handled sensitive patient information with confidentiality, adhering hipaa guidelines.
Receptionist
Osteria Tulia
Naples, United States
11.2019 - 03.2020
- Balanced appointment availability, customer schedules, and maximum load levels when scheduling appointments.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive first impression.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Server
La Playa Beach & Golf Resort
Naples, FL
07.2018 - 07.2019
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Kept registering accurately through correct billing, payment processing, and cash management practices.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Receptionist
The Boys And Girls Club
Naples, FL
01.2016 - 03.2019
- Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
- Collected payments from clients and updated account balances.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Education
High School Diploma -
International Learning Academy
Naples, FL4 2015
Skills
- Multi-line telephone systems
- Documentation and reporting
- Time management
- Organization skills
- Customer and client relations
- Performance improvement
- Sorting and labeling
- Strategic planning
- Scheduling
- Mail handling
- Problem-solving skills
- Insurance billing procedures
- Work with EMR systems
Accomplishments
Graduated high school with honors, 4.0 GPA.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Started my own small business
Timeline
CEO
Iced Coffee Girly
08.2021 - Current
Front Desk Receptionist
Radiology Regional Center
08.2020 - 08.2021
Receptionist
Osteria Tulia
11.2019 - 03.2020
Server
La Playa Beach & Golf Resort
07.2018 - 07.2019
Receptionist
The Boys And Girls Club
01.2016 - 03.2019
High School Diploma -
International Learning Academy