Karina Aguilar
Houston,TX
Summary
Administrative support professional with extensive experience working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively.
Overview
17
17
years of professional experience
Work History
Team Lead
Bulk Tainer Logistics
04.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Logistics Coordinator
Bulk Tainer Logistics
10.2020 - Current
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
Warehouse Associate Team Lead
Floworkspvf
08.2017 - 11.2018
- Enhanced inventory accuracy through regular cycle counts and thorough recordkeeping.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Customer Service Representative
Floworkspvf
04.2016 - 08.2017
- Process orders as they come into the system (sales enters po, turns it into order, then order drops into order manager and I process accordingly)
- Ensure our inventory is correct in order to get the customer order processed.
- Preform audits on inventory
- Answer request by emails and phones
- Pull MTRs, ensure all documents are process as per customer PO
- Fix problems if any with orders
- Assist sales with any entering issue
- Receive in internal Pos and ensure material fills into order accordingly
- Train new hires
- Process export orders, ensure we have all the legal documents that is needed to file for Exports assist freight forwarders with pick ups, ensure all the documents get sent to the customer (SLI, invoice, certificate of origin, and Nafta, Korda, Austfa as needed.
Accounts Receivables Collector
Allied Group
04.2016 - 05.2017
- Daily correspondence with customers (verbal and email) in order to ascertain status of past due invoices, status of payments and disputes.
- Research and reconcile past due amounts appearing in aged accounts receivable to ascertain status of collection and balance outstanding
- Provide timely response to customer (internal and external) inquiries regarding their account and provides information requested by customers
- Resolve historical accounts receivable issues arising from misapplication, incomplete application or non- application of customer payments, allowances, and debit and credit memos.
- AR payment application (Checks, credit cards and ACH/Wire Transfers)
- Assisted the International group with project invoicing
- Assisted sales groups with invoicing and credit request.
- Handled freight claims with different carriers (UPS, XPO, SAIA, CENTAL, ECT)
International Expeditor
Allied Group
06.2015 - 04.2016
- Assisted International sales group with building quotes.
- Entered quotes into company system as well as making them into orders.
- Handled buyouts and machine orders requested by sales team.
- Handled all documents such as packing list, MTR's, bill of ladings, invoices for customers.
- Complied with customs laws to export material out of the Country.
- Handled inspections done from outside parties to customers' orders.
- Customer service, answered phones, printing, filling, scanning.
Export/Accounting Assistant
Alpax Inc
01.2011 - 01.2015
- Operated offices machines such as fax machines, copy machine, and personal computers.
- Assisted with entering invoices, purchase orders, sales orders receive payments, inventory in Quick Books.
- Filed mill test report and converted them into Alpax Inc. form.
- Kept a log of Scrap and New metal received and shipped out.
- Assisted with contacting vendors and customers to get paper work in order.
- Assisted in Booking Containers from steam ship lines making sure all the paper work is in order.
- Answered phones as necessary and covered lunches for coworkers.
- Complied with making payments, entering bills and receiving payments in QuickBooks.
Quality Control / Document Control
Boccard USA Corporation
01.2009 - 01.2011
- Compile and review completed Shop Drawings for accuracy and meeting customer requirements for documentation.
- Upload into BOCTRAC quality system documents and manufacturing documents.
- Ensure Spool Drawing documents are compiled correctly and worked with the shop QC department to ensure all documentation was collected and correct to job specifications.
- Enter up-to-date, reliable documentation for welders and tack welders' daily production into BOCTRAC.
- Review heat traceability of drawings after fit up and ensure material is correct for customer AML and heat numbers are recorded correctly.
- Notify QC Inspection when material is not correct and remove and correct parts and correct documentation.
- Compile data books with Shop Drawings, Material Test Reports, X-ray, Stress Relief and all pertinent Inspection Reports.
- Work with a team of personnel in Document Control to provide quality results for our customers.
- Review final Data Book for precision and correctness.
- Document track of Mill Test Reports per job and inputting them in the BOCTRAC system.
- Assist with being a receptionist and accounting helper when needed.
Education
High School -
Chavez High School
01.2007
Graduation - Business Bilingual Technician
Houston Community College
01.2010
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Languages
Spanish
Native or Bilingual
Timeline
Team Lead
Bulk Tainer Logistics
04.2023 - Current
Logistics Coordinator
Bulk Tainer Logistics
10.2020 - Current
Warehouse Associate Team Lead
Floworkspvf
08.2017 - 11.2018
Customer Service Representative
Floworkspvf
04.2016 - 08.2017
Accounts Receivables Collector
Allied Group
04.2016 - 05.2017
International Expeditor
Allied Group
06.2015 - 04.2016
Export/Accounting Assistant
Alpax Inc
01.2011 - 01.2015
Quality Control / Document Control
Boccard USA Corporation
01.2009 - 01.2011
Graduation - Business Bilingual Technician
Houston Community College
High School -
Chavez High School
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