Karina Alvarez
Summary
Eager, hardworking individual looking for an entry-level police officer position as a Public Safety Officer, that will be utilizing communication skills, problem sensitivity, and reasoning skills to better serve the community and the Police Department.
Overview
12
12
years of professional experience
Work History
Server
Blvck Cow
09.2022 - Current
- Recommend food and beverage choices by using excellent knowledge of menu items.
- Build strong rapport with returning guests through friendly and professional service and willingness to accommodate special requests.
- Attend to multiple parties while maintaining efficient and effective customer service.
- Accurately deliver food to customers, making sure that what comes out of the kitchen is correct and appealing before taking it to the table.
Manager of Operations
Metropolitan Optical
10.2017 - Current
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Optometric Technician
Visual Eyes
05.2016 - 09.2017
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Communicate with Optometrists with questions or concerns about prescriptions or other eye-related issues
- Conducted preliminary testing to gather data before exam and make eye appointments more efficient and productive.
Sale/Stock Associate
Forever 21
04.2015 - 07.2016
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Processed product returns and assisted customers with other selections.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Membership Consultant
Fitness Evolution
03.2012 - 01.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contacted potential customers to capitalize on sales opportunities.
- Conducted tours of facility to showcase features and answer questions.
- Maintained membership database, ensuring that all information was current and accurate.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
Education
Bachelor of Applied Science - Cybersecurity & Policy Management
University of Maryland Global Campus
Largo, MD2027
Skills
- Confident personality with strong leadership skills
- Software Proficiency[Microsoft Windows, PowerPoint, Excel & Word}
- Self-motivated
- Customer-oriented
- Attention to detail
- Active Listening
- Multitasking Abilities
- Critical Thinking
- Excellent Communication
- Problem-Solving
- Teamwork and Collaboration
Timeline
Server
Blvck Cow
09.2022 - Current
Manager of Operations
Metropolitan Optical
10.2017 - Current
Optometric Technician
Visual Eyes
05.2016 - 09.2017
Sale/Stock Associate
Forever 21
04.2015 - 07.2016
Membership Consultant
Fitness Evolution
03.2012 - 01.2015
Bachelor of Applied Science - Cybersecurity & Policy Management
University of Maryland Global Campus
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