Karina Antonio

• **Conducted thorough bar sanitation routines, ensuring compliance with health regulations and customer safety.**
• **Implemented efficient bar closing procedures, ensuring all equipment was cleaned and stocked for next shift readiness.**
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

• (summer time)
• Maintained cleanliness of the bar area, promoting a welcoming atmosphere for patrons.
• Monitored compliance with alcohol regulations, ensuring all guests were of legal drinking age.
• Boosted beverage sales, designing and promoting range of signature cocktails.
• Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
• Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
• Prepared garnishes by evenly slicing and pitting fruits.
• Created attractive bar displays by strategically arranging bottles and glasses.

• Delivered exceptional beverage service by crafting signature cocktails and personalized drink recommendations for guests.
• Coordinated bar inventory management, ensuring optimal stock levels to meet customer demand during peak hours.
• Developed strong rapport with patrons, enhancing their overall experience through attentive and friendly interactions.
• Executed cash handling processes accurately, maintaining financial integrity while processing transactions efficiently at the bar.

• Engaged with patrons to build relationships, delivering personalized service that contributed to repeat business.
• Executed cash handling processes accurately during peak hours, ensuring precise transactions and balanced tills at shifts' end.
• Implemented upselling techniques that boosted beverage sales through recommendations of signature drinks and seasonal specials.
• Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
• Contributed to event success, planning beverage menus and efficiently serving large groups.
• Enhanced customer experience with engaging conversations and personalized drink recommendations.
• Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

• Attend to customers orders for serving alcoholic drinks in a fast but efficient matter
• Attend bar service and complete cocktails/drinks orders fast and efficiently.
• Set up Bar for opening with liquor and backup and anything needed for service
• Check ID to verify legal age to drink
• Private events/ day parties / afterwork/ nightlife
• Report at the end of shift if needed any sales or important information to close your shift.
• Trained and mentored new bartenders on drink preparation techniques and customer service best practices for consistency.
• Executed cash handling procedures accurately, maintaining financial integrity while processing payments efficiently at the bar.
• Monitored alcohol consumption levels responsibly, preventing overserving while promoting safe enjoyment among guests.
• Maintained a clean and well-organized bar environment, adhering to health standards and enhancing overall guest experience.
• Handled escalated customer issues calmly and professionally, resolving conflicts diplomatically to maintain a positive atmosphere.
• Implemented effective time management strategies to prioritize tasks efficiently during peak hours while still meeting customer expectations.
• Collaborated closely with the security team to enforce age verification measures and maintain a secure environment for both guests and staff.
• Boosted sales with upselling techniques and recommendations of premium liquor, signature drinks, and special promotions.
• Collaborated with fellow bartenders and support staff to maintain a harmonious working environment, promoting teamwork for overall success.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

• Prepare venue specialty cocktails from scratch and also prepare any off menu cocktail customer ordered.
• Private events / day parties / afterwork/ nightlife
• Coordinated bar setup and inventory management to ensure readiness for service during peak hours.
• Executed cash handling procedures accurately, including processing payments and closing out shifts efficiently.
• Engaged with guests to build rapport, enhancing their overall experience through personalized interactions.
• Collaborated with event coordinators to provide tailored bar services for private functions and gatherings.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

• Located in Different venues and locations for after parties or Large events.

*Project 91

*Resolute

*Under the K Bridge

*Rockefeller Center

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits

• Work well under pressure and have to be a quick problem solver.
• In charge of setting up schedule for workstaff in coatcheck and also calculate and distribute cash/credit card tips.
• Organized and managed the coat check area, ensuring seamless handling of personal items for guests.
• Provided exceptional customer service by addressing inquiries and resolving issues with professionalism and care.
• Implemented an effective payment collection process, maintaining accurate records for cash and credit transactions.
• Coordinated staff schedules for coat check operations, optimizing coverage during peak hours and events.
• Trained team members on best practices in guest interaction and coat check procedures for consistency.
• Resolved conflicts swiftly, employing problem-solving skills to ensure positive customer interactions under pressure.
• Proven ability to learn quickly and adapt to new situations.

• Processed online orders with precision, ensuring accuracy in packing and shipping for timely delivery.
• Maintained compliance with safety protocols and company standards while handling merchandise and equipment.
• Engaged with customers to resolve inquiries regarding order status, returns, and product availability promptly.
• Skilled at working independently and collaboratively in a team environment.

• Managed daily operations of the customer service desk, ensuring a welcoming environment for all patrons.
• Create new businesses
• Answer heavy phone calls at all times.
• Delivered exceptional customer service by promptly addressing inquiries and resolving issues to enhance satisfaction.
• Trained new staff on customer interaction protocols, fostering a culture of high-quality service delivery.
• Coordinated payment processing using POS systems, maintaining accuracy and efficiency during peak hours.

• Being Responsible with cash register
• Greeting customers with a friendly smile
• Maintaining work area clean
• Assembling décor in restaurant

• Assist teacher with classroom assignments
• Receive and dismiss students
• Communicate with parents and gym members with always a good attitude and assisting.
• File papers
• Organize bulletin boards
• Responsible of money budget towards prek supplies, events etc
• Develop and implement lesson plans that align with early childhood education standards.
• Facilitate engaging, hands-on activities to promote cognitive and social development in students.
• Assess student progress regularly and communicate findings effectively to parents and staff.
• Maintain a safe and nurturing classroom environment conducive to learning and exploration.
• Collaborate with fellow educators to enhance curriculum delivery and student engagement strategies.
• Support children's emotional well-being through active listening and conflict resolution techniques.