Karina Arellano
Rosenberg,TX
Summary
Hardworking and reliable admin with strong ability in multitasking. Highly organized, initiative-taking, and punctual corporate experience with a collaborative mentality. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
SERVICE WRITER
WAUKESHA PEARCE INDUSTRIES
11.2023 - 04.2024
- Answer customer requests for industrial generator field service and open 10-50 work orders
- Follow-up with 50-60 customers and 10-15 technicians for service coordination and status
- Take 10-20 emergency calls for generator service from internal and external customers
- Oversee payment and invoicing of 20-30 work orders daily as well as sending final paperwork
- Utilize credit card system (Slim CD) to coordinate payment for services from customers.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
TRANSPORTATION SPECIALIST
NEXTIER OILFIELD SOLUTIONS
01.2023 - 11.2023
- Coordinated and managed 30-40 daily transportation arrivals and departures
- Analyzed routing systems and identified areas for improvement in delivery methods, times, and routes
- Resolved 10-15 customer complaints daily related to shipment delays or damages in a timely manner
- Monitored route conditions and weather safety and rerouted vehicles to safer and efficient trips
- Kept detailed track of 10-15 vehicle mileage and supply purchases to produce monthly spending reports.
ADMINISTRATOR
CLOUGH PROJECTS
Pasadena, TX
01.2021 - 01.2023
- Maintained office organization by developing organized filing system and customer database protocols
- Managed and gathered 100-200 physical and digital files including but not limited to monitored spreadsheets, updated reports, and approvals
- Prepared 5-10 calendars appointments and correspondence
- Prepared correspondence, reports and other documents in final formats with corrected grammar edits
- Organized and maintained payroll information by entering data, deleting errors
- Oversee office stock to determine supply levels and maintain inventory.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated with human resources department to handle payroll and personnel databases.
RECEPTIONIST
CLINICA HISPINA
01.2017 - 01.2018
- Scheduled and confirmed 10-20 appointments daily for patient visits
- Answered and directed 20-30 incoming calls daily using multi-line telephone system
- Maintained daily calendars, set appointments with clients and planned daily office events
- Processed 10-15 payments and updated patient accounts to reflect balance changes.
Education
HIGHSCHOOL DIMPLOMA -
Needville High School
Needville, TXSkills
- Bilingual - Fluent Spanish
- Microsoft Proficiency - teams, word, excel, PowerPoint, outlook
- Oracle Software proficiency - JD Edwards
- Service pro software proficiency
- Step up to Supervision certification 2014
- Report, inventory, and data management
- Computer literacy
- Great work ethic
- Strong communication
- Organized work methods
- Adaptability
- Sales Transactions
- Customer service expertise
- Invoice Verification
- Appointment Scheduling
- Teamwork and Collaboration
Languages
Spanish
Professional Working
English
Professional Working
Timeline
SERVICE WRITER
WAUKESHA PEARCE INDUSTRIES
11.2023 - 04.2024
TRANSPORTATION SPECIALIST
NEXTIER OILFIELD SOLUTIONS
01.2023 - 11.2023
ADMINISTRATOR
CLOUGH PROJECTS
01.2021 - 01.2023
RECEPTIONIST
CLINICA HISPINA
01.2017 - 01.2018
HIGHSCHOOL DIMPLOMA -
Needville High School