Karina Arozena
Bonita Springs
Summary
Results-driven Assistant Branch Leader with expertise in regulatory compliance and team management. Known for developing training programs that enhance staff performance and improve customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Branch Leader
BankUnited
Naples
10.2018 - Current
- Managed team of banking professionals, improving customer service quality and satisfaction.
- Developed training programs for staff, enhancing product knowledge and driving sales skills.
- Implemented marketing strategies, effectively promoting bank products and services to increase outreach.
- Led branch operations to ensure compliance with financial regulations.
- Oversaw daily cash management and transaction processing for accuracy and security.
- Analyzed branch performance data to identify areas for operational improvement.
Education
Associate of Business Administration - Business Management
McDonald's Hamburger University
Oak Brook, IL07-2015
Skills
- Customer relationship management
- Sales techniques
- Team management
- Staff development
- Performance analysis
- Program development
- Regulatory compliance
- Cash handling
- Leadership skills
Languages
Spanish
Professional
Certification
Notary
Timeline
Assistant Branch Leader
BankUnited
10.2018 - Current
Associate of Business Administration - Business Management
McDonald's Hamburger University