Dina M. Curiale
Staten Island,Ny
Summary
Dependable leader with strong organizational skills and focus on achieving results through efficient processes. Adept in regulatory compliance and relationship building, spearheaded market growth and client education. Excelled in staff development and customer relations, significantly enhancing team performance and client satisfaction. Mastery in operational excellence and risk mitigation underscores a track record of professional achievements.
Overview
16
16
years of professional experience
Work History
Assistant Branch Leader
Flagstar Financial
Staten Island, NY
02.2009 - Current
- Drive revenue to grow performance, keep operational integrity within the bank, coach and focus on client experience excellence with a focus on reputational success with community clients.
- Drive growth in client relationships and achieve market growth target in financial performance.
- Actively promote the right client introduction to the right team member(s) to achieve the growth targets and execute successful sales initiative.
- Support Branch Leader in the development coaching of the team members. Actively support the execution of partner produced sales (Wealth Services, Paychex, Clover and Treasury Management).
- Reinforce training and development to effectively engage in successful relationships in the community.
- Responsible for assisting the Branch Leader with talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, ensuring all staff comply with compliance requirements.
- Identify and migrate reputation regulatory, employee and client risks by helping team members understand and adhere to all applicable bank policies and procedures.
- Excellent customer service skills, resolved clients complaints quickly and effectively while maintaining a high level of professionalism
- Established and knowledgeable in Trust and Estate Opening, Personal and Business Account opening, Cash Management/Treasury Services.
- Exceeds operational excellence standards
Skills
- Excellent work ethic
- Adaptability
- Relationship building and management
- Salesforce
- Regulatory Compliance
- Customer Relationships
Timeline
Assistant Branch Leader
Flagstar Financial
02.2009 - Current