Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Karina Betancourt

San Diego

Summary

Dynamic bartender with a proven track record at Hilton La Jolla Torrey Pines, excelling in high-volume service and customer engagement. Very dedicated to my job. I am competitive and I like to win contest within my region. I Won the team member of the month at my current job . I am Known for strong multitasking and responsible alcohol service, I foster loyalty through exceptional hospitality and creative mixology, ensuring a memorable experience for every guest. Bilingual in English and Spanish, enhancing communication.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bartender

Hilton La Jolla Torrey Pines
09.2024 - Current


  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Bartender

Outback Steakhouse
01.2022 - 09.2024
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender

Applebee's Grill + Bar
03.2012 - 01.2022
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Education

General

Southwest Highschool
San Diego, CA
06.2004

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible alcohol service
  • Payment processing
  • Hospitality service expertise
  • Professional appearance
  • Food service
  • Team training and development
  • New hire training
  • Food running
  • Changing beer kegs
  • Creative mixology
  • Ordering bar supplies
  • 100% bilingual in english and Spanish

Accomplishments

Nominated as a team member of the month for a couple of months and finally I received my certificate on the month of May.

Certification

The RBS training and certification

Food handlers certification

Sexual harassment training

Languages

Spanish
Native or Bilingual

Timeline

Bartender

Hilton La Jolla Torrey Pines
09.2024 - Current

Bartender

Outback Steakhouse
01.2022 - 09.2024

Bartender

Applebee's Grill + Bar
03.2012 - 01.2022

General

Southwest Highschool

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Karina Betancourt