Karina Bretado
White Settlement
Summary
Dynamic professional with extensive experience in customer service and case management at the City of Arlington, TX. Proven ability to enhance operational efficiency through effective communication and meticulous record-keeping. Bilingual and skilled in payment processing, I excel in resolving complex inquiries while maintaining a strong focus on client satisfaction.
Overview
11
11
years of professional experience
Work History
Deputy Court Clerk
City Of Arlington Tx
Arlington
08.2025 - Current
- Provides comprehensive customer service and administrative support for municipal court operations, including processing payments for citations, fines, fees, bonds, and court costs; scheduling court dates; and assisting the public.
- Manages case flow, processes dismissals, driver safety courses, deferred dispositions, warrants, motions, appeals, and other legal filings, and maintains accurate records in case management and imaging systems.
- Performs court collections, reconciles cashier transactions, balances cash drawers, prepares deposits, and ensures accurate posting of payments in accordance with policies and legal requirements.
- Updates statuses and processes case flow in court case management, and scans documents into imaging systems.
- Monitors cases for compliance, processes cases in accordance with legal requirements, and prepares applicable documentation for judges and prosecutors.
- Reviews and proofreads court documents accurately.
Financial Customer Associate for 401K
Fidelity Investments
WestLake
09.2022 - 01.2024
- Phone Associate for customer inquiries about 401Ks, rollovers, how to set up an account, trouble-shooting for accounts and 401K website, provided information about plan specific guidelines (such as loans, rollovers, withdrawals, company match, etc.), provided solutions to customer inquiries.
- Maintain proper communication with customers for ongoing cases, communicate with other departments in regards to inquiries, and provide follow up guidance.
- Assisted with a broad range of needs including answering questions about account balance and helping to make withdrawals, transfer funds, or find resources, and give up to date information that adheres to both plan specific rules (determined by customer's employer) as well as IRS sanctioned guidelines for 401Ks.
THEA Test Proctor
Texas Wesleyan University
Fort Worth
04.2015 - 04.2023
- Administer THEA Test (Texas Higher Education Assistant), schedule tests, registration for testers, answer emails regarding any questions about the test, and collect test fees.
Personal Assistant for Professional Counselor
Fort Worth
08.2016 - 09.2017
- File patient information, collect fees from patients, transfer data, make copies, scan documents, type confidential letters and run errands.
Education
Associate - Criminal Justice
University of Texas at Arlington
Arlington, TXHigh school or equivalent -
Paschal High School
Fort Worth, TXSkills
- Customer Service Skills
- MS Office
- Outlook
- Typing
- Scheduling
- Billing
- Microsoft Office
- Bilingual
- Receptionist
- Data entry
- Filing
- Computer troubleshooting
- Processing payments
- Phone-based and in-person customer service
- Record keeping
- Case management
- Cash handling
- Payment processing
- Strong communication skills
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Conflict resolution
Personal Information
Work Permit: Authorized to work in the US for any employer
References
- Dr. Shamira Ramos-Ayala: former employer (817) 706 3574 sjramos3001@hotmail.com
- Carlos A. Martinez, Ph.D.: former employer. Dean, School of Education Texas Wesleyan University Professor of Education (817) 531-4959 cmartinez@txwes.edu
- Angélica Flores-Cisneros: personal reference (817) 675 3519
Timeline
Deputy Court Clerk
City Of Arlington Tx
08.2025 - Current
Financial Customer Associate for 401K
Fidelity Investments
09.2022 - 01.2024
Personal Assistant for Professional Counselor
08.2016 - 09.2017
THEA Test Proctor
Texas Wesleyan University
04.2015 - 04.2023
Associate - Criminal Justice
University of Texas at Arlington
High school or equivalent -
Paschal High School