Karina Cancel Romero
Littleton,CO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
10
10
years of professional experience
Work History
Customers Service
Lowes Home Improvment
Littleton, CO
09.2023 - Current
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Sales Associate
Dillard's
Littleton, CO
10.2018 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Sales Associate
Walmart
Littleton, CO
09.2015 - 07.2018
- Make provision for a quality customer service delivery
- Give prom
pt response to the calls of customers - Provide understanding of the nature of the store
- Provide effective help to customers when needed
- Operate cash register when the urgency arises
- Take appropriate procedures in attending to claims of customers
- Apprised with product updates and products information so as to offer good response to customers' questions
- Handle proper labeling and pricing of merchandize
- Ensure the store is clean
- Ensure displaced products are returned to the right department and shelf
- Adhere to the rules and regulations on safety.
Sales Associate
Del Sol
San Juan, PR
09.2016 - 08.2017
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Packer
Ora Labs
Parker, CO
05.2014 - 12.2015
- Stacked and piled finished goods into containers
- Prepared goods for shipment
- Packed them following a specific set of instructions
- Cleaned and prepared containers for packing
- Checked to ensure containers were damage free
- Sealed and labeled each box
- Moved completed packages for loading.
Stocker
Dollar Tree
Aurora, CO
01.2015 - 08.2015
- Unload the merchandise
- Stock shelves with unpacked items
- Replace damaged or missing products
- Ensure the label was clear and visible
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
Education
Certificate - Medical Billing And Coding
John Dewey College
Hato Rey,PR07.2012
GED -
Escuela Internacional Para Adultos
Rio Piedras,PR07.2010
Skills
Goal-oriented mindset
Client Relationship Building
Complaint Handling
Workflow Management
Spanish
Advanced: native, fluent, superior, proficient, highly developed, mother tongue, distinguished is my first language born and raised in Puerto Rico.
Timeline
Customers Service
Lowes Home Improvment
09.2023 - Current
Sales Associate
Dillard's
10.2018 - 09.2020
Sales Associate
Del Sol
09.2016 - 08.2017
Sales Associate
Walmart
09.2015 - 07.2018
Stocker
Dollar Tree
01.2015 - 08.2015
Packer
Ora Labs
05.2014 - 12.2015
Certificate - Medical Billing And Coding
John Dewey College
GED -
Escuela Internacional Para Adultos