Karina Cardenas
Addison ,IL
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
8
8
years of professional experience
Work History
Scheduling/Financial Coordinator
Carol Stream Dental Associates
11.2016 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Develop payment plans for dental treatment, including developing financial estimates for treatment plans and advising patients regarding available payment options, and documenting payment arrangements.
- Collect and post payments for services
Bank Teller
TCF Bank
11.2015 - 09.2016
- Counted, verified and handled bank deposits and armored car transactions.
- Audited fellow teller currency to contribute to dual-control procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Education
Bachelor of Arts - Political Science
Elmhurst College
Elmhurst, IL12.2023
Associate of Arts - Political Science
College of DuPage
Glen Ellyn, IL12.2021
High School Diploma -
Addison Trail High School
213 N Lombard Rd. 06.2014
Skills
- Communication
- Leadership
- Teamwork
- Adaptability
- Time Management
- Organizational
- Customer Service
- Problem Solver
Timeline
Scheduling/Financial Coordinator
Carol Stream Dental Associates
11.2016 - Current
Bank Teller
TCF Bank
11.2015 - 09.2016
Bachelor of Arts - Political Science
Elmhurst College
Associate of Arts - Political Science
College of DuPage
High School Diploma -
Addison Trail High School
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