Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Louise Gaydos

Wheaton,IL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for all customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. I am ready to help team achieve company goals. I love to be a Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Waitress

Rosati's Pizza Of Carol Stream
06.2018 - 10.2021
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Prepared specialty desserts for customers for special occasions.

Customer Service Representative

Bath And Body Works, Limited Brands
08.2020 - 01.2021
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.

Education

No Degree - Mental Health Services

College of DuPage
Glen Ellyn, IL
06.2025

Skills

  • Cash Handling
  • Price Memorization
  • Food Preparation and Safety
  • Food Spoilage Prevention
  • Sales Expertise
  • Menu Memorization
  • Ordering Procedures
  • Dining Customer Service
  • High-Volume Dining
  • Food Running
  • Table Bussing
  • To-Go Order Preparation
  • Stocking and Replenishing
  • Check Payment Processing
  • Accurate Money Handling
  • Performance Improvement
  • Team Collaboration
  • Workflow Coordination
  • Complex Problem-Solving
  • Hospitality and Accommodation
  • Service Prioritization
  • Standards Compliance
  • Sales and Marketing
  • Regulatory Compliance
  • Sales Techniques
  • Conflict and Complaint Resolution
  • Guest Inquiries
  • Billing and Payment Processing
  • Phone Inquiries
  • Warm and Friendly
  • Ability to Lift 30 Pounds
  • Transactions and Cash Handling
  • Guest Accommodations
  • Accuracy and Efficiency
  • Greeting and Escorting Guests
  • Corrective Actions
  • Adaptable and Flexible

Timeline

Customer Service Representative

Bath And Body Works, Limited Brands
08.2020 - 01.2021

Waitress

Rosati's Pizza Of Carol Stream
06.2018 - 10.2021

No Degree - Mental Health Services

College of DuPage