Karina Cea
Houston,TX
Summary
Detailed-oriented bilingual accounting student pursuing a B.B.A in Accounting with hands-on experience in administrative coordination, retail store operations and team management. Brings five years of retail customer service experience and team leadership.
Overview
5
5
years of professional experience
Work History
Administrative Coordinator
TJX Companies, Marshalls
Houston, TX
03.2023 - 08.2026
- Performed daily cash office functions by ensuring all deposits are counted and verified daily, money orders are routinely placedd and paid back.
- Assisted with hiring by facilitating orientation, organizing paperwork and conducting training along with necessary required skill tests.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Assisted in scheduling and supply inventory budget tracking, ensuring compliance with financial guidelines and policies.
- Responsible for calling in any problems with the POS system, ensuring all systems are business day ready.
- Organized, led and executed quarterly and end of year store inventories.
Customer Experience Coordinator
TJX Companies, Marshalls
Houston, TX
04.2021 - 03.2023
- Developed customer feedback mechanisms to enhance service quality and address concerns effectively.
- Mentored new and junior team members, promoting best practices in customer engagement and support strategies.
- Monitored team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
Education
Bachelor of Arts - Accounting
University of Houston-Downtown
Houston, TX05-2027
Skills
- Administrative Coordination
- File organization
- Microsoft Excel- basic data entry
- Kronos Time Clock Management
- Spanish language proficiency
- Kronos time management
- Attention to detail
- Language- Spanish; reading, speaking and writing
Timeline
Administrative Coordinator
TJX Companies, Marshalls
03.2023 - 08.2026
Customer Experience Coordinator
TJX Companies, Marshalls
04.2021 - 03.2023
Bachelor of Arts - Accounting
University of Houston-Downtown