Priscilla Shepard
Douglasville,GA
Summary
Dynamic Administrative Coordinator with a proven track record at Browns Pools & Spas, excelling in workflow optimization and client communication. Expert in inventory control and document management, I streamlined processes, enhancing operational efficiency. Recognized for fostering trust through exceptional service and maintaining confidentiality in sensitive situations.
Overview
14
14
years of professional experience
Work History
Administrative Coordinator
Browns Pools & Spas
Douglasville, GA
04.2016 - Current
- Coordinate scheduling and communication between departments to enhance operational efficiency.
- Manage inventory control processes, ensuring accurate tracking of supplies and resources.
- Streamline administrative workflows, reducing processing time for client requests and inquiries.
- Oversee document preparation and filing systems to maintain organized records for projects.
- Oversee scheduling of job inspections with county and city entities.
- Answer phone calls and respond to inquiries from customers, vendors, and other external contacts.
- Maintain a well-organized filing system to ensure easy access to important records and documents.
- Manage and maintain electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Manage all incoming payments to signed contracts.
Accounting & Tax Preparer
CADS Tax Service
Douglasville, GA
08.2012 - Current
- Prepare individual and corporate tax returns with high accuracy and attention to detail.
- Review financial documents to ensure compliance with federal and state regulations.
- Analyze tax situations to identify deductions, credits, and strategies for clients.
- Mentor junior staff on tax preparation processes and software utilization.
- Communicate complex tax issues clearly to clients, fostering trust and understanding.
- Stayed updated on changing tax laws, ensuring client advice remained compliant and relevant.
- Collaborate with auditors during reviews, providing necessary documentation and explanations.
- Maintain high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyze financial records to verify accuracy of tax returns.
- Provide exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Assesse client tax situations to determine best filing options.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA2004
Skills
- Administrative coordination
- Scheduling management
- Inventory control
- Workflow optimization
- Document management
- Payment processing
- Client communication
- Office administration
Timeline
Administrative Coordinator
Browns Pools & Spas
04.2016 - Current
Accounting & Tax Preparer
CADS Tax Service
08.2012 - Current
High School Diploma -
Cornerstone Christian Correspondence School