Karina Coriano
Woodbury
Summary
Versatile and results-oriented professional with experience at Trucking Companies, excelling in customer service and data entry. Demonstrated ability to enhance customer satisfaction and streamline operations, achieving significant improvements in efficiency. Skilled in fostering positive relationships and fluent bilingual communication, adept at multitasking within tight deadlines.
Overview
12
12
years of professional experience
Work History
Transportation Dispatcher
K&S Priority Transport
03.2021 - 07.2024
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Scheduled and dispatched drivers to locations
- Addressed customer inquiries and complaints, maintaining high levels of customer satisfaction.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Head Start Teacher
Discovery Corner Childcare & Enrichment Center
10.2014 - 02.2021
- Improved classroom management through the use of positive reinforcement strategies and clear expectations.
- Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities within the classroom.
- Developed strong relationships with students, fostering a supportive and nurturing learning environment that encouraged academic success.
- Maintained accurate records of student attendance, performance data, and other relevant information for reporting purposes.
- Enhanced parent-teacher communication by maintaining open lines of communication via newsletters, conferences, and progress reports.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Served as a reliable team player within the editorial department by offering support and assistance to colleagues whenever needed for project completion or problem resolution.
Customer Service Cashier
JCPenneys
08.2012 - 08.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Woodrow Wilson High School
Camden, NJ06-2012
Skills
- Flexible Team Player
- Bilingual English and Spanish
- Customer Service
- Data Entry
- Basic computer skills
- Adaptability
Languages
English
Spanish
Timeline
Transportation Dispatcher
K&S Priority Transport
03.2021 - 07.2024
Head Start Teacher
Discovery Corner Childcare & Enrichment Center
10.2014 - 02.2021
Customer Service Cashier
JCPenneys
08.2012 - 08.2014
High School Diploma -
Woodrow Wilson High School
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