Karina Couto
Covington,WA
Summary
Individual with strong client relationship and interpersonal skills and an apt for learning. People oriented with attention to detail and a positive attitude. Professional with strong ability to multi-task, prioritize, and manage time effectively.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Administrative Assistant/Front Desk Manager
Pampered Pet Grooming
09.2025 - Current
- Coordinated appointment scheduling, grooming calendars, and client communications to maintain organized daily operations.
- Assisted clients with service questions, rescheduling requests, and pet care details to support positive experiences.
- Maintained customer files, vaccination records, and pet profiles for consistent service preparation.
- Managed invoices, payment processing, and recordkeeping with strong attention to accuracy and confidentiality.
- Tracked supply needs and ordered office materials to prevent interruptions in front-desk workflow.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted groomers with bathing and drying dogs to ensure efficiency with appointments.
Administrative Assistant
Goldman, Clearfield & Ocampo, LLP
01.2024 - 06.2025
- Maintained inventory of office supplies and placed orders.
- Served as the liaison between clients and accountants/partners, ensuring professional communication and timely responses to inquiries.
- Assisted clients with tax preparation and assembled supporting documentation with precision and confidentiality.
- Managed scheduling, correspondence, and document organization to keep office operations running smoothly.
- Strengthened client relationships by delivering reliable support and consistent follow-through.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Front Desk / Administrative Assistant
Premier Dog Training
12.2022 - 08.2023
- Answer and direct phone calls.
- Organize and schedule appointments and meetings.
- Update and create client files in Gingr software.
- Produce and distribute correspondence memos, letters, faxes, and forms.
- Develop and maintain a filing system.
- Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Provide general support to visitors.
- Work with Quickbooks.
- Write letters and emails on behalf of other office staff and myself.
- Receive, sort, and distribute the mail.
- Conduct data entry.
- Provide polite and professional communication.
Hostess
Lakewood Country Club
11.2022 - 06.2023
- Answered and monitored phone calls.
- Booked and confirmed reservations.
- Seated guests.
- Accommodated and managed large parties.
- Provided excellent customer service.
- Monitored training of new employees.
- Assisted managers with quickly resolving service- and food-related issues.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Assisted bussers and kitchen staff.
- Placed and packaged to-go orders.
Data Analyst
Everyday Canvassing
01.2022 - 12.2022
- Acquiring data from primary and secondary sources and maintain data systems.
- Filtering and cleaning data from interviews.
- Identifying, analyzing, and interpreting trends or patterns in complex data sets.
- Working with management to prioritize business and information needs.
- Locating and defining new process improvement opportunities.
Customer Service Associate / Supervisor
Canton Car Wash
01.2022 - 11.2022
- Greeting customers and explaining services provided by the facility.
- Managing payments and transactions.
- Monitoring functionality of car wash machinery and equipment.
- Washing the interior and exteriors of cars by hand, using proper equipment and cleaning agents.
- Moving or directing vehicles into car wash areas.
- Inspecting vehicles to assess their condition.
- Ensuring adherence to company policies and procedures.
- Sell unlimited car memberships and details to customers.
- Train other sales team members as needed.
- Interior and Exterior detailing.
- Working as a barista to create espresso and blended drinks.
- Supervising and leading a team of my coworkers.
- Assisting with minor to moderate managment duties.
Service Cashier
Ourisman Chrysler Dodge Jeep Ram
12.2020 - 01.2022
- Properly document purchases according to established policies.
- Inspect every service repair order and/or parts invoice for proper completion and accuracy.
- Provide customer with proper receipts / documentation.
- Update customers service history file according to the procedures specific to the department's service history system.
- Check over all transactions for the day for accounting.
- Control the keys associated with completed repair orders, return keys to customer hen bills are paid, and direct customers to where they may find their vehicle.
- Greeted and pleasantly interacted with customers and provided excellent service.
- Maintained high standards of customer service during high-volume, fast-paced operations.
Education
High School Diploma -
Wilde Lake High School
Columbia, MD05.2021
Skills
- High-Volume
- Customer Relationship Management
- Fast-Paced Environments
- Communication
- Conflict Resolution
- Computer Literacy
- Attention to Detail
Languages
Portuguese
Advanced (C1)
English
Advanced (C1)
Spanish
Limited Working
Software
Gingr Kennel Software
Microsoft
QuickBooks
Google Drive
Reynolds & Reynolds
UltraTax
Timeline
Administrative Assistant/Front Desk Manager
Pampered Pet Grooming
09.2025 - Current
Administrative Assistant
Goldman, Clearfield & Ocampo, LLP
01.2024 - 06.2025
Front Desk / Administrative Assistant
Premier Dog Training
12.2022 - 08.2023
Hostess
Lakewood Country Club
11.2022 - 06.2023
Data Analyst
Everyday Canvassing
01.2022 - 12.2022
Customer Service Associate / Supervisor
Canton Car Wash
01.2022 - 11.2022
Service Cashier
Ourisman Chrysler Dodge Jeep Ram
12.2020 - 01.2022
High School Diploma -
Wilde Lake High School