Karina Cruz Ulate
San José,Costa Rica
Summary
I am a dedicated and results-driven professional with extensive experience in customer service, technical support, and segment management. With a background in journalism, proactive and a strong focus on leadership and process improvement, I have developed skills in team management, order management, and quality assurance. I thrive in dynamic environments and am passionate about helping companies deliver exceptional service to their clients. I am also committed to continuous learning, having recently earned a Scrum Master certification. With advanced proficiency in English and a solid understanding of Microsoft Office, I bring a well-rounded skill set to every role I take on.
Overview
2025
2025
years of professional experience
Work History
Technical Support and Logistics
LG
Services Segment Management
HP Inc.
02.2021 - Current
- Delivery Coordination: Oversee the execution of projects in the field, ensuring that deadlines are met
- Progress Monitoring: Track the project’s progress and ensure it meets the agreed standards
- Client Interface: Act as the primary point of contact between the client and the delivery team
- Ensure the client is informed of the progress, any changes, or issues that may arise
- Expectation Management: Ensure that client expectations are properly managed and that client satisfaction is achieved
- Conflict Resolution: Manage any disputes or issues that arise between team members or with the client
- Coordination with Other Areas
- Internal Collaboration: Work closely with other departments (such as sales, support, or logistics) to ensure proper execution of deliveries
- Alignment with Business Objectives: Ensure that the on-site delivery is aligned with the company’s overall goals and client expectations
- Problem Solving: Ability to identify and solve problems quickly and efficiently
Country Lead CS Commercial Field Delivery
HP Inc.
01.2017 - 01.2021
Order Management TCE & Quality Assurance CACVE
HP Inc.
01.2017 - 01.2019
Customer Service
The Results Companies
08.2015 - 01.2017
- Boost Mobile
- Technical Support and Logistics
Surveyor
SIMAN
01.2011 - 08.2014
- Responsibilities: Conducting surveys with cardholders and visitors at the establishment
- Worked as a surveyor during seasonal periods throughout the year, starting in 2011
Education
Certification - Scrum Master
01.2022
Bachelor's Degree - Journalism
Universidad Latina
01.2015
High School Diploma -
Colegio de Santa Ana
01.2010
Skills
- Leadership and Team Management
- Effective Communication
- Technical Knowledge
- Project Management
- Problem Solving
- Proficient in Microsoft Office
- Advanced English
References
- Mr. Luis Ariel Gutierrez, Community Manager, Advertising Designer, Traffic Communications, 85368795
- Ms. Meybel Perez, Account Manager, HP, 87981596
- Ms. Monica Alfaro, Senior Key Account, Cofersa, 89291900
Personal Information
Age: 32
Timeline
Services Segment Management
HP Inc.
02.2021 - Current
Country Lead CS Commercial Field Delivery
HP Inc.
01.2017 - 01.2021
Order Management TCE & Quality Assurance CACVE
HP Inc.
01.2017 - 01.2019
Customer Service
The Results Companies
08.2015 - 01.2017
Surveyor
SIMAN
01.2011 - 08.2014
Bachelor's Degree - Journalism
Universidad Latina
High School Diploma -
Colegio de Santa Ana
Technical Support and Logistics
LG
Certification - Scrum Master
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