Karina Cuellar
Fayetteville,NC
Summary
Adept at leading teams and enhancing operational efficiency, I significantly contributed to My Heavenly Sweets by blending my solid problem-solving skills with exceptional hospitality service expertise. Fluent in bilingual customer service, I excel in health and safety regulations management, ensuring top-notch service and safety standards. My background also includes a strong foundation in warehouse operations and team collaboration, making me a versatile asset to any employer.
Overview
12
12
years of professional experience
Work History
Bakery Team Leader
My Heavenly Sweets
Fayetteville, NC
09.2019 - Current
- Assisted customers with product selection, purchase decisions, special orders and inquiries.
- Developed recipes for new products, ensuring they met customer needs while staying within budget guidelines.
- Ensured that all ingredients used were fresh and of high quality.
- Conducted weekly meetings with bakery staff to discuss goals, objectives and any issues or concerns related to their job duties.
- Resolved customer complaints promptly and professionally.
- Kept work area clean according to health department regulations.
- Lead team members in the preparation of bakery items, including breads, pastries and cakes.
Sales Associate
TJ Max
Fayetteville, NC
06.2021 - 11.2021
- Executed cashier duties, including accepting payments and issuing receipts.
- Organized stockroom shelves by size, color, and style for optimal accessibility.
- Developed promotional strategies that successfully increased sales volume.
- Demonstrated product features to align with customer needs and preferences.
- Resolved customer complaints professionally to enhance satisfaction.
- Assisted customers with product selection, fitting, and styling options.
- Engaged in professional dialogues to assess and address customer needs.
- Collaborated with sales team members to achieve group targets efficiently.
Kitchen Manager
Chipotle Mexican Grill
Fayetteville, NC
10.2013 - 09.2019
- Developed and implemented kitchen policies, procedures and quality standards.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
Warehouse Worker
Amazon Fulfillment Center
Petersburg, VA
08.2017 - 12.2017
- Transported goods to designated areas within the warehouse facility.
- Assembled orders according to customer requests.
- Followed established guidelines for picking orders accurately.
- Organized warehouse space for efficient storage of products.
- Performed cycle counts to maintain accurate inventory records.
- Ensured safety protocols were followed at all times while operating machinery.
- Assisted in packaging and labeling of products for shipment.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Education
Some College (No Degree) - Medical Assisting
Military Career Program
Fayetteville, NCSkills
- Punctual And Reliable
- Solid Problem Solver
- Health And Safety Regulations Management
- Hospitality Service Expertise
- Team Player
- Bilingual Customer Service
- Multi-tasking strength
- Labeling and sorting
- Warehouse operations
Languages
Spanish
Full Professional
Timeline
Sales Associate
TJ Max
06.2021 - 11.2021
Bakery Team Leader
My Heavenly Sweets
09.2019 - Current
Warehouse Worker
Amazon Fulfillment Center
08.2017 - 12.2017
Kitchen Manager
Chipotle Mexican Grill
10.2013 - 09.2019
Some College (No Degree) - Medical Assisting
Military Career Program
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