Karina Diaz
Bakersfield,Kern
Summary
Dynamic individual with hands-on experience in area of expertise and a talent for navigating challenges. Strong problem-solving skills and a proactive approach to new tasks. Demonstrates adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Talented Vice President with excellent employee development, customer service, and analytics skills, backed by number years of experience. Comfortable delivering engaging presentations to clients to drive new business, expand accounts, and establish a strong brand profile. Excels at building and leading initiatives, fostering a cohesive and high-performing team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Vice President
Pacific Health Education Cognitive Center
03.2022 - Current
- Provide executive leadership and strategic direction for a community health center specializing in Partial Hospitalization Programs (PHP) and Intensive Outpatient Programs (IOP)
- Spearheaded the establishment of the transportation department, securing contracts with Kern Health Systems (KHS) to enhance service accessibility and revenue growth
- Oversee and optimize the transportation department to enhance efficiency and drive revenue growth
- Manage financial operations, including payroll review, budgeting, and financial forecasting, ensuring fiscal responsibility and operational efficiency
- Ensure compliance with insurance regulations, including General Liability (GL), Workers' Compensation, Employment Practices Liability Insurance (EPLI), and Directors & Officers (D&O) coverage, mitigating organizational risk
- Conduct comprehensive chart audits and process reviews, ensuring accuracy, regulatory compliance, and efficiency in the full patient care cycle from appointment scheduling to clinical documentation and CRM system adherence
- Develop and implement policies to enhance patient care, operational workflows, and interdepartmental collaboration
- Spearhead community outreach and marketing strategies to expand referral networks and increase patient engagement
- Lead and mentor multidisciplinary teams, fostering a culture of excellence, compliance, and continuous improvement
- Designed and implemented new workflow processes to improve operational efficiency and increase revenue
Program Director
THV Enterprises CBAS Center
Bakersfield, CA, USA
01.2021 - 03.2022
- Oversaw all operational aspects of the center, ensuring compliance with state and federal regulations while optimizing service delivery
- Developed and maintained strong relationships with Board & Care facilities, assisted living centers, Kern Regional Center (KRC), Kern Behavioral Health, and other agencies to enhance client advocacy and support networks
- Worked closely with the intake department to streamline admissions processes and ensure a seamless transition for new clients
- Led interdisciplinary teams in developing and implementing high-quality care programs tailored to client needs
- Coordinated with external agencies to establish partnerships that strengthened the overall service offerings and improved client outcomes
- Spearheaded initiatives to enhance service accessibility, outreach, and program effectiveness
Family Home Agency Recruiter
California Mentor Network
Bakersfield, CA, USA
02.2017 - 12.2020
- Developed and implemented strategic recruitment initiatives to identify and certify qualified mentor families
- Successfully met and exceeded monthly certification goals, ensuring a steady pipeline of approved homes for client placements
- Established strong relationships with prospective mentor families, effectively communicating program benefits and expectations
- Conducted comprehensive background checks, interviews, and home evaluations to ensure compliance with Title 17 regulations and agency standards
- Organized and led informational sessions, community outreach events, and promotional campaigns to attract potential mentor families
- Facilitated the onboarding and certification process, providing ongoing support and guidance to mentor families throughout their participation in the program
- Matched clients with suitable mentor families based on individual needs, ensuring a supportive and stable living environment
Assistant Program Director
Chateau D Bakersfield
Bakersfield, CA, USA
02.2008 - 02.2017
- Assisted in the development and implementation of program policies and procedures to ensure compliance with licensing regulations
- Managed staffing to maintain compliance with attendance regulations
- Attended multidisciplinary team meetings to ensure individualized treatment planning
- Supervised program activities, recruitment, and staff training
- Assisted in financial oversight, including budgeting and ensuring program cost-effectiveness
- Oversaw transportation services, ensuring participant safety and regulatory adherence
- Managed compliance with the Child and Adult Care Food Program, including annual renewal and monthly reimbursement requests
- Provided oversight of billing coordination for care plan updates, working closely with multidisciplinary teams to ensure quality care
- Assisted with state audits and Kern Family audits alongside the Program Director to maintain compliance and improve service delivery
Education
High School Diploma -
East Bakersfield High School
Bakersfield, CA05.2007
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Complex Problem-solving
- Client relationship building
- Strategic planning
- Business development
- Results-driven
- Operations management
- Customer service
- Process improvement
- Policy development
Certification
- HIPAA Compliance & Privacy Training
- Advanced Training in Behavioral Health Services
- Quality Improvement in Healthcare
Languages
Spanish
Professional Working
Timeline
Vice President
Pacific Health Education Cognitive Center
03.2022 - Current
Program Director
THV Enterprises CBAS Center
01.2021 - 03.2022
Family Home Agency Recruiter
California Mentor Network
02.2017 - 12.2020
Assistant Program Director
Chateau D Bakersfield
02.2008 - 02.2017
High School Diploma -
East Bakersfield High School