Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Karina Diaz De Almada

Las Vegas

Summary

Highly efficient Customer Service professional who thrives in high-pressure and fast paced working environments. Ability to deliver exceptional guest experience, prioritize and multi-task with attentiveness, patience, and high level of courtesy. Flexible scheduling availability, including weekends and holidays.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Banquet Server

Bellagio Hotel and Casino
12.2023 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Catering Bartender

Scb Consulting Events
03.2016 - Current
  • Collaborated with catering team to deliver outstanding service at various events, including corporate functions, and private parties.
  • Maintained a professional appearance and demeanor while engaging with guests at diverse social functions.
  • Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes and customer preferences.
  • Maintain cleanliness and organization of the bar area.

Transportation Security Officer

Transportation Security Administration, TSA
08.2021 - 05.2024
  • Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, and individuals.
  • Operating various screening equipment and technology to identify dangerous objects in baggage and/ or on passengers and preventing those objects from being transported onto aircraft.
  • Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
  • Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling.

Banquet Server

Jobsite Hospitality LLC
11.2018 - 11.2019
  • Assist with decorations, settings, and table prep prior to start of event.
  • Follow food handling and presentation standards/practices as set forth by the Southern Nevada Health District.
  • Greet and welcome guests in a professional and cordial manner upon arrival.
  • Run/deliver and serve food from kitchen to banquet tables on demand while anticipating guests needs.
  • Provide excellent customer service and resolve minor guest questions and concerns.
  • Breakdown and assist with clean up by removing soiled dishes, glass and silverware, assist with food inventory, food storage and other closeout tasks.

Slot Attendant/Beverage Server

Eureka Casino
05.2015 - 11.2019
  • Greet and welcome guests, offer to take drink order for alcoholic and non-alcoholic beverages.
  • Request and verify identification prior to serving alcoholic beverages in accordance with Nevada Alcohol Serving laws.
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Monitor payouts and hand-deliver jackpots accurately and promptly
  • Repair minor gaming equipment issues such as bill jams, ticket paper depletions and reset machines as needed.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Connected with guests on personal level to build loyalty.

Education

GED -

College of Southern Nevada
Las Vegas, NV

Bartender/Mixology -

Crescent School of Gaming & Bartending
Las Vegas, NV
10-2014

Skills

  • Strong teamwork
  • Time management
  • Customer service
  • Food service
  • Punctual and reliable
  • Flexible schedule
  • Customer service focus
  • Event setup and breakdown
  • Event setup
  • Safe food handling

Certification

Food Handler Safety Training card.

Alcohol Awareness Training card.

Las Vegas Metropolitan Police Department Non-gaming Card


Languages

Spanish
Native or Bilingual

Timeline

Banquet Server

Bellagio Hotel and Casino
12.2023 - Current

Transportation Security Officer

Transportation Security Administration, TSA
08.2021 - 05.2024

Banquet Server

Jobsite Hospitality LLC
11.2018 - 11.2019

Catering Bartender

Scb Consulting Events
03.2016 - Current

Slot Attendant/Beverage Server

Eureka Casino
05.2015 - 11.2019

GED -

College of Southern Nevada

Bartender/Mixology -

Crescent School of Gaming & Bartending

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