KARINA DUARTE
Tucson,AZ
Summary
Dedicated healthcare professional with 10+ years of experience in case management, program leadership, and client engagement, transitioning into recruiting. Proven ability to manage high-volume workloads, build strong relationships, and coordinate across teams to achieve outcomes. Skilled in communication, data tracking, and process improvement, with a passion for connecting people to meaningful, mission-driven work.
Overview
8
8
years of professional experience
Work History
Case Manager
Banner University Health Plans
05.2023 - Current
- Manage a high-volume caseload, prioritizing multiple tasks in a fast-paced environment
- Build and maintain relationships with members, providers, and interdisciplinary teams
- Track performance metrics and adjust strategies based on client needs and outcomes
- Ensure accurate documentation and compliance with regulatory requirements
- Provide consistent communication and follow-up to ensure positive experiences
- Collaborate with teams to identify and close service gaps
Program Director
Erik Hite Foundation
06.2022 - 04.2023
- Led recruitment, hiring, onboarding, and training of staff
- Conducted interviews and evaluated candidates for role fit
- Partnered with leadership to identify staffing needs and improve operations
- Managed multiple priorities including staffing, compliance, and program delivery
- Developed and implemented process improvements for team performance
Maternal & Child Health Advocate
Tohono O’odham Nation
07.2019 - 06.2022
- Conducted outreach and engagement to connect families with services
- Built strong relationships through consistent communication and trust-building
- Managed ongoing cases while adapting quickly to changing needs
- Coordinated with multiple agencies and service providers
Health & Wellness Prevention Coach
Amistades
07.2018 - 05.2019
- Coordinated programs, training, and community partnerships
- Collected and analyzed data to measure program effectiveness
- Delivered presentations and facilitated engagement initiatives
Education
Bachelor’s Degree - Psychology
Northern Arizona University
05.2025
Skills
- High-volume workload & case/requisition management
- Relationship building & stakeholder communication
- Candidate/client engagement & outreach
- Data tracking, documentation & compliance
- Problem-solving & adaptability
- Interviewing, hiring & onboarding support
- Program leadership & staff training
- Case management systems (transferable to ATS platforms)
Timeline
Case Manager
Banner University Health Plans
05.2023 - Current
Program Director
Erik Hite Foundation
06.2022 - 04.2023
Maternal & Child Health Advocate
Tohono O’odham Nation
07.2019 - 06.2022
Health & Wellness Prevention Coach
Amistades
07.2018 - 05.2019
Bachelor’s Degree - Psychology
Northern Arizona University
Additional Experience
- Leadership, hiring, and staff supervision in education settings
- Customer service in healthcare/pharmacy environment
- Certified Nursing Assistant (patient care experience)
ADDITIONAL QUALIFICATIONS
- Extensive healthcare industry experience
- Strong multitasking and organizational skills
- Excellent communication and interpersonal abilities
- Passion for mission-driven work and community impact