Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Affiliations
Timeline
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Karina Escobar

Sarasota,FL

Summary

At Target, I leveraged my bilingual communication skills and exceptional empathy to enhance customer engagement, resolving complaints with professionalism and boosting retention. Skilled in technology adaptability and effective cross-selling, I consistently delivered outstanding support, demonstrating a unique blend of hard and soft skills to meet and exceed service expectations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Guest Advocate

Target
Sarasota, FL
06.2023 - 01.2025
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Provided product knowledge to customers on the features and benefits of products.
  • Strengthened customer retention by offering discount options.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted available products and services to customers during service, account management and order calls.
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Resolved customer complaints in a professional manner.
  • Maintained up-to-date knowledge of store promotions and advertised items.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Education

Health And Science

State College of Florida
Bradenton, FL

Skills

  • Strong empathy
  • Customer Engagement
  • Exceptional communication
  • Complaint handling
  • Stress tolerance
  • Effective Cross-Selling Techniques
  • Bilingual Communication Skills
  • Technology Adaptability

Accomplishments

  • Team Captain at Highschool for 2 years
  • MVP Junior year

Certification

  • Entrepreneurship/ Business Ownership certificate
  • Adobe Photoshop
  • Adobe Illustrator

Languages

Spanish
Native/ Bilingual

Affiliations

  • I play soccer both for fun and competitively. It’s a great way to stay active, enjoy the game with friends, and challenge myself. Whether it’s a casual match or a more intense competition, I love the energy and teamwork involved. Soccer is not just a sport for me, it’s a way to push myself and have fun at the same time.

Timeline

Guest Advocate

Target
06.2023 - 01.2025

Health And Science

State College of Florida

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Karina Escobar