Karina Espitia
Tomball
Summary
Motivated and proactive professional who takes initiative, learns quickly, and consistently works to achieve goals and improve processes. Detail-oriented professional with experience using GIS tools to review and analyze excavation locations for underground utility damage prevention through the Texas 811 system. Skilled in interpreting maps, verifying location data, and supporting safe excavation practices. Experienced in training and onboarding new hires by providing guidance on systems, procedures, and workflow to ensure team success
Overview
7
7
years of professional experience
Work History
Damage Prevention Agent
Texas 811
Tomball
01.2023 - Current
- Take calls or online requests from contractors, utility companies, or homeowners planning to dig.
- Turning data into mapping polygons to see clearly where things are, the excavation site and understanding patterns and work boundaries.
- Accurately map out dig sites using specialized systems and GIS tools.
- Use mapping and Experience with location data (GIS data) adding GPS points and coordinates, measuring distance, land area, and creating boundaries
- Send dig tickets to the appropriate utility providers so they can mark their lines before excavation begins.
- Educate Callers, and Inform callers about state laws, safe digging practices, and how the 811 process works.
Customer Service Representative
Garlock Industrial
Houston
03.2019 - 05.2023
- Reviews project specifications and drawings prior to assembling complex components to better understanding assignments and expected deadlines.
- Maintained customer satisfaction with forward-thinking strategies.
- Focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommend products to customers thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
High School Diploma -
Tomball High School
Tomball, TXSkills
- Bilingual
- Use of GIS tools
- Communication skills
- Visualizing maps and geographical data
- Time management
- Adding GPS points and coordinates
- Measuring distance and land areas
- Microsoft word
- Leadership
- Locating and mapping infrastructure
- Customer service
- Microsoft excel
Languages
- Spanish
- English
- Spanish
Timeline
Damage Prevention Agent
Texas 811
01.2023 - Current
Customer Service Representative
Garlock Industrial
03.2019 - 05.2023
High School Diploma -
Tomball High School