Karina Esule
Summary
Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong work ethnics. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Nelnet Student Loan Service
United States Federal Government
11.2021 - Current
- Handle customer inquiries and suggestions courteously and professionally.
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
- Answer constant flow of customer calls with minimal wait times.
- Update account information to maintain customer records.
Quality Control Inspector
Meritor, Inc.
06.2019 - 07.2020
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated with production staff to establish and meet quality standards
Customer Service
Wal-Mart Super Center
10.2013 - 11.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
Customer Service Assistant
Harrison Family YMCA
07.2011 - 08.2013
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
Education
Associate of Applied Science - Funeral Service
Fayetteville Technical Community College
Fayetteville, NC04.2023
High School Diploma -
Rocky Mount High School
Rocky Mount, NC06.2010
Skills
- Attention to Detail
- Analytical and Critical Thinking
- Multitasking Abilities
- Critical Thinking
- Decision-Making
- People Person
- Team Player
Accomplishments
Employee of the month within the first three months of employment
Promoted to Customer Service Department within three months of employment
Recognized by supervisor for taking the initiative to streamline office operations
Updated database, improving office efficiency
Promoted to Financial Department within six months of employment
Collaborated with team members with setting and achieving company goals
Maintained a 3.7 GPA while employed
Timeline
Nelnet Student Loan Service
United States Federal Government
11.2021 - Current
Quality Control Inspector
Meritor, Inc.
06.2019 - 07.2020
Customer Service
Wal-Mart Super Center
10.2013 - 11.2018
Customer Service Assistant
Harrison Family YMCA
07.2011 - 08.2013
Associate of Applied Science - Funeral Service
Fayetteville Technical Community College
High School Diploma -
Rocky Mount High School
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