Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Keys to the Citi
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KENDRICK MALLETT

Oak Park,IL

Summary

Dynamic and goal-oriented professional with extensive experience at , excelling in debt negotiation and customer relations. Proven track record of enhancing recovery rates through effective financial counseling and assertive communication. Skilled in collections software and committed to maintaining compliance with regulatory guidelines while fostering positive borrower relationships.

Overview

2026
2026
years of professional experience

Work History

Student Loan Collector

Van Ru Credit Corporation
  • Improved negotiation skills through regular training sessions, resulting in higher recovery rates for outstanding loan balances.
  • Streamlined the collection process for increased efficiency with thorough documentation of all interactions and negotiations.
  • Provided exceptional customer service by addressing borrower concerns promptly and professionally, resolving disputes while maintaining positive relationships.
  • Proactively identified solutions for customers experiencing credit issues.
  • Helped college students obtain financial aid through loan programs.
  • Conducted comprehensive account reviews to identify potential issues or discrepancies before contacting borrowers about overdue payments.
  • Enhanced borrower relationships through empathetic listening and providing relevant information on available repayment options.

Machine Operator

RJW
02.2025 - 08.2025
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Production Technician

General Mills
05.2024 - 01.2025
  • Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
  • Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
  • Assisted in quality control measures by performing routine inspections of products against established standards.
  • Performed setup of production equipment to establish optimal performance.
  • Operate automated machinery and oversee daily production runs to meet strict daily deadlines
  • Collaborated with engineers to implement process improvements,reducing down time
  • Monitoring quality standards and collaborating with cross-functional teams to optimize production efficiency.

Delivery Driver

DHL Logistics
09.2023 - 04.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Managed multiple task simultaneously while delivering goods within a specified time frames

Collections Agent

Capital Loans
02.2022 - 09.2023
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Analyzed account histories and identified collection strategies to maximize recovery
  • Emailed or faxed over notices of intent for garnishment


Delivery Driver

Amazon
05.2021 - 01.2022
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Verified accuracy of all deliveries against order forms.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Collections Agent

Global Credit
06.2019 - 03.2021
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Successfully negotiated payment plans within times lines
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.

Medical Billing and Collections Specialist

HARRIS&HARRIS
02.2016 - 02.2020
  • Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
  • Provided essential support to the medical billing team, allowing for a more efficient and effective overall operation within the department.
  • In charge of medical collections for 8 different hospitals
  • Updated patient records accurately to ensure seamless coordination between departments and minimize delays in treatment or billing.
  • Managed high-volume caseloads effectively while maintaining strong attention to detail and accuracy in data entry tasks related to billing adjustments.

Student Loan Collector

Financial Management Systems
04.2012 - 01.2016
  • Enhanced borrower relationships through empathetic listening and providing relevant information on available repayment options.
  • Conducted comprehensive account reviews to identify potential issues or discrepancies before contacting borrowers about overdue payments.
  • Developed customized payment arrangements based on borrowers'' financial situations, increasing the likelihood of successful repayments.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Monitored pipelines to track and log status of loans.

Student Loan Specialist

Van Ru Credit Corporation
04.2007 - 01.2012
  • Implemented effective collection tactics on defaulted loans while maintaining professionalism and empathy towards borrower circumstances.
  • Coordinated effectively with external partners such as schools and lenders to streamline information sharing processes.
  • Leveraged data analysis tools to monitor key performance indicators, enabling informed decision-making within the team.
  • Regularly reviewed portfolio performance metrics to identify trends and areas for improvement.
  • Negotiated payment arrangements with borrowers experiencing financial hardship, reducing default rates.
  • Worked closely with management in developing strategic initiatives aimed at enhancing departmental performance levels over time.
  • Facilitated educational presentations for prospective borrowers regarding available loan options and repayment strategies.

Client Relations Specialist

Citigroup Inc
09.2001 - 02.2007
  • Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
  • Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
  • Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
  • Logged call information and solutions provided into internal database.
  • Refinanced loans for prime america worked for the lender in charge of assisting agents with different payoff options for home owners
  • Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.
  • Built strong relationships with clients through effective communication and consistent followup.

Payroll Specialist

Ceridian Corporation
10.1997 - 07.2000
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Provided customer service to employees regarding payroll inquiries and issues
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Maintained strict confidentiality of all payroll information and records.
  • In charge of loading and unloading print paper into printer for payroll
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.

Forklift Operator

Grainger
02.1996 - 03.1997
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Demonstrated commitment to continuous improvement through ongoing participation in relevant training programs and workshops designed to enhance high reach forklift skills.
  • Contributed to a positive work environment by maintaining a professional demeanor and fostering open communication with coworkers and supervisors.
  • Expedited order fulfillment by efficiently locating, retrieving, and transporting pallets to appropriate staging areas.

Porter

Folley Rice Cadilac
08.1994 - 06.1995
  • Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
  • Picked up vehicles from and delivered vehicles to customers as directed by management.
  • Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Improved dealership appearance by maintaining clean and organized car displays.
  • Collaborated with sales staff to ensure timely preparation of sold vehicles, ultimately boosting customer satisfaction rates.
  • Moved sold vehicles to maximize use of space and keep lot in order.
  • Kept new and used vehicle lots neat and orderly and moved cars as directed by general manager in accordance with dealership display standards.
  • Washed cars and trucks daily for auto dealership.
  • Completed comprehensive walk-around inspections before releasing vehicles back to clients, ensuring quality control standards were met.

Education

High School Diploma -

Oak Park And River Forest
Oak Park, IL
01-1990

Associate of Arts - Communications

John A Logan College
Carterville, IL
01-1997

Skills

  • Goal oriented
  • Debt settlement
  • Loan servicing
  • Regulatory guidelines
  • Credit analysis
  • Debt negotiation
  • Financial counseling
  • Payment processing
  • Skip tracing
  • Dispute resolution
  • Assertiveness
  • Legal compliance
  • Collections software
  • Default prevention
  • Delinquency management
  • Repayment plans
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Leadership skills
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Active listening
  • Organizational skills
  • Adaptability and flexibility
  • Decision-making
  • Customer relations
  • Microsoft office
  • Data entry
  • Analytical and critical thinking
  • Goal setting
  • Professionalism
  • Loan file maintenance
  • Basic mathematics
  • Interpersonal communication
  • Written communication
  • Financial auditing
  • Relationship management
  • Real estate knowledge

Languages

English
Native or Bilingual

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations

Timeline

Machine Operator

RJW
02.2025 - 08.2025

Production Technician

General Mills
05.2024 - 01.2025

Delivery Driver

DHL Logistics
09.2023 - 04.2024

Collections Agent

Capital Loans
02.2022 - 09.2023

Delivery Driver

Amazon
05.2021 - 01.2022

Collections Agent

Global Credit
06.2019 - 03.2021

Medical Billing and Collections Specialist

HARRIS&HARRIS
02.2016 - 02.2020

Student Loan Collector

Financial Management Systems
04.2012 - 01.2016

Student Loan Specialist

Van Ru Credit Corporation
04.2007 - 01.2012

Client Relations Specialist

Citigroup Inc
09.2001 - 02.2007

Payroll Specialist

Ceridian Corporation
10.1997 - 07.2000

Forklift Operator

Grainger
02.1996 - 03.1997

Porter

Folley Rice Cadilac
08.1994 - 06.1995

Student Loan Collector

Van Ru Credit Corporation

High School Diploma -

Oak Park And River Forest

Associate of Arts - Communications

John A Logan College

Keys to the Citi

KEYS TO THE CITI from Citigroup

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