Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Timeline
Generic

Morgan Lash

Mobile

Summary

I have been in customer service for over 6 years. I have obtained my BCJ. I am currently pursuing my Masters.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Student Loan Collector

MOHELA
02.2024 - Current
  • Loan Collection, Loan explanation, Program Advisor, Explanation of Loan Terms

Consultant

Vaco
10.2022 - 03.2023


  • Benefit Explanation


  • Benefit Breakdown


  • Benefit Certification


Sorter

Amazon Warehouse
08.2022 - 11.2022
  • Return sorter

Cashier and Customer Service

Murphy USA
08.2022 - 10.2022
  • Received and processed returns, Rang up purchases, Counted out cash drawers, Stocked shelves

Customer Service Representative

Afni Riverside
04.2022 - 07.2022

Provider Service Representative

BroadPath
05.2021 - 03.2022
  • Pre Cert verification, Verified benefits, explanation of benefits, Explanation of copay, out of pocket maximums and deductibles, Verifying DME benefits

Deli Clerk

Publix
01.2020 - 04.2020
  • Cashier, Meat Slicer, Hot Foods, Dishes

Customer Service Representative

Alorica
12.2016 - 07.2019
  • Customer Service Representative, Billing expert, Insurance Sales, Technical Support Tier 2, Floor Support Lead, Shift Manager

Shift Manager

Rite Aid
02.2016 - 12.2016
  • Check out and assist customers, process money orders, and checks

Dry Foods /Gm Stocker

Walmart
11.2015 - 02.2016
  • Stocking shelves, returning misplaced merchandise, assisting customers

Laundry Aide

Fairhope Health and Rehab
01.2015 - 11.2015
  • Collect dirty laundry, wash, dry, return personal laundry to patients, organization and distribution of facility laundry

Carhop

Sonic Drive-In
04.2013 - 08.2013
  • Customer service, promotion of product, assisting customers, taking orders, house keeping

Brand-Rep

Justice Tween Brands
10.2012 - 01.2013
  • Customer service, greeting customers, assisting customer with location of products, house keeping duties, managing the dressing room, and cashier

Education

Bachelor of Science - Criminal Justice.

Faulkner University
Montgomery, AL
12.2023

High School Diploma -

Northbrook High School
Houston, TX
01.2013

Skills

  • Communication skills
  • Knowledge of product and location
  • Money handling
  • Customer Service
  • Call Center
  • CSR
  • Customer Care
  • Customer Support
  • Pallet Jack
  • Cash Handling
  • RF Scanner
  • Laundry
  • Shift Management
  • Shipping & Receiving
  • Food Service
  • Meat Cutting
  • Order Picker
  • Cleaning Experience
  • Food Preparation
  • Basic math
  • Order Picking
  • Packaging
  • Medical receptionist
  • Salesforce
  • Typing
  • Customer retention
  • Negotiation
  • Search engines
  • Technical support
  • Windows
  • English
  • SharePoint
  • Driving
  • WebEx (1 year)
  • Slack (1 year)
  • ICD-10
  • Microsoft Outlook
  • CRM Software
  • EMR Systems
  • Customer service
  • Sales
  • Zendesk
  • Google Docs
  • Help desk
  • CRM software
  • Phone etiquette
  • Workday

Certification

Driver's License, Class D

Assessments

  • Delivery driver, Proficient, 07/01/22
  • Work style: Reliability, Proficient, 07/01/22
  • Attention to detail, Proficient, 06/01/21
  • Sales skills, Proficient, 06/01/21
  • Customer focus & orientation, Proficient, 06/01/21
  • Call center customer service, Proficient, 06/01/21
  • Food service: Customer situations, Proficient, 07/01/22
  • Retail customer service, Proficient, 01/01/22
  • Management & leadership skills: Impact & influence, Proficient, 07/01/22
  • Attention to detail, Proficient, 07/01/22
  • Basic computer skills, Proficient, 04/01/22
  • Work motivation, Proficient, 06/01/21
  • Customer service, Proficient, 06/01/21
  • Protecting patient privacy, Proficient, 08/01/22

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Student Loan Collector

MOHELA
02.2024 - Current

Consultant

Vaco
10.2022 - 03.2023

Sorter

Amazon Warehouse
08.2022 - 11.2022

Cashier and Customer Service

Murphy USA
08.2022 - 10.2022

Customer Service Representative

Afni Riverside
04.2022 - 07.2022

Provider Service Representative

BroadPath
05.2021 - 03.2022

Deli Clerk

Publix
01.2020 - 04.2020

Customer Service Representative

Alorica
12.2016 - 07.2019

Shift Manager

Rite Aid
02.2016 - 12.2016

Dry Foods /Gm Stocker

Walmart
11.2015 - 02.2016

Laundry Aide

Fairhope Health and Rehab
01.2015 - 11.2015

Carhop

Sonic Drive-In
04.2013 - 08.2013

Brand-Rep

Justice Tween Brands
10.2012 - 01.2013

Bachelor of Science - Criminal Justice.

Faulkner University

High School Diploma -

Northbrook High School

Similar Profiles

CREATE PROFILE
Morgan Lash