Karina Farias
Salem,MA
Summary
Experienced customer service-oriented individual with a proven track record of delivering high-quality service in various fast-paced environments. Proficient in multitasking, handling customer inquiries, and ensuring timely and accurate customer service. Possess strong communication skills and a friendly disposition that contribute to creating a welcoming atmosphere for guests. Seeking to leverage my expertise to enhance the customer experience and contribute to the success of a dynamic team.
Overview
10
10
years of professional experience
Work History
Nanny
Yennaco Family
03.2021 - Current
- Cared for two children as newborns until age 3; clear and effective communication to both children and parents
- Effectively managed time and schedules in coordinating care, meals, and educational activities for 3-month-old and 2-year-old
- Aided in bilingual communications through developmental stages
- Exceptional problem-solving skills displayed through resolving conflict, handling unexpected situations, and adapting to changing circumstances.
Customer Service Manager
Hasa Inc
02.2015 - 02.2021
- Oversaw 3 dispatch/customer service representatives
- Created schedules and managed caseload for 20 drivers
- Processed all customer purchase orders and provided strong customer service for all inbound customer calls
- Monitored status of driver's daily routes to prioritize and coordinate their schedules
- Collaborated with management and led leadership meetings to coordinate new initiatives
- Answered all incoming calls and questions such as delivery inquiries, product descriptions, past order matters and more
- Provided training to new employees on order entry and customer service responsibilities in all corporate branches.
Customer Service Representative
Intervalley Pool Supply Inc
09.2014 - 02.2015
- Answer 80+ calls in a timely manner and connect them to their desired party
- Greet guests as they came in and direct them accordingly
- Managed hard copy files and digital files
- Process purchase orders by checking pricing and forwarding to dispatch department
- Strong documentation of mail, inventory, and customer questions
- Collaborated cross-functionally to ensure seamless customer experience.
Operations Assistant
Intervalley Pool Supply Inc
05.2014 - 09.2014
- Assisted the Operations Manager to help manage internal business day-to-day as well as customer operations
- Supported executive staff with scheduling business appointments, customer/vendor meetings
- Screened inbound calls from customers and vendors; resolves issues and aided where needed
- Update employee handbooks, training manuals, and policy documents.
Education
Master Esthetician Progam -
Catherine Hinds Institute
06.2024
Associate of Science -
Citrus College
Glendora, CA06.2022
Skills
- Verbal and written communication
- Problem solving
- Multitasking
- Highly Empathetic
- Highly adaptable
- Strong time management
- Strong aptitude for learning new skills
- Thoughtful and natural helper
Timeline
Nanny
Yennaco Family
03.2021 - Current
Customer Service Manager
Hasa Inc
02.2015 - 02.2021
Customer Service Representative
Intervalley Pool Supply Inc
09.2014 - 02.2015
Operations Assistant
Intervalley Pool Supply Inc
05.2014 - 09.2014
Master Esthetician Progam -
Catherine Hinds Institute
Associate of Science -
Citrus College
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