Richard Gouker
Salem,MA
Summary
With a proven track record at Gamefish Tavern, I excel in delivering exceptional customer service and managing high-pressure environments. Skilled in order taking and cleanliness, I enhance team performance and service quality. My ability to train staff and collaborate effectively ensures operational success, boosting guest satisfaction by over 20%.
Qualified with comprehensive background in providing exceptional customer service in fast-paced restaurant environments. Known for efficiently managing high-volume tables and ensuring guest satisfaction. Demonstrated teamwork and communication skills through seamless coordination with kitchen staff and fellow servers.
Overview
15
15
years of professional experience
Work History
Restaurant Waiter
Gamefish Tavern
03.2016 - Current
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order processing and accurate delivery of food and beverages.
- Trained new staff on restaurant procedures, improving team performance and service consistency.
- Collaborated with kitchen staff to ensure seamless communication, resulting in improved meal preparation times.
Training Manager
Bunghole Liquors
05.2016 - 10.2022
- Implemented innovative learning strategies improving retention rates across diverse staff groups.
- Facilitated workshops on product knowledge, customer service, and operational efficiency for team members.
- Mentored junior trainers, fostering skills development and ensuring consistency in training delivery.
- Assessed training needs through employee performance evaluations and feedback sessions.
Construction Worker
Bradley Concrete Construction
04.2012 - 06.2018
- Operated concrete mixing equipment to ensure quality material production
- Assisted in formwork installation and removal for various construction projects
- Contributed to site safety by adhering to all safety protocols and regulations
- Collaborated with team members to complete tasks efficiently and on schedule
- Worked on foundations, reataining walls, handicap ramps, sidewalks
Barista
Dunkin Donuts & Baskin Robbins
06.2010 - 04.2013
- Prepared and served high-quality beverages and food items to customers efficiently.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Operated point-of-sale system accurately, processing transactions swiftly to enhance customer experience.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
Education
High School Diploma -
Salem High School
Salem, MA06-2010
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Great people person
- Always positive
Timeline
Training Manager
Bunghole Liquors
05.2016 - 10.2022
Restaurant Waiter
Gamefish Tavern
03.2016 - Current
Construction Worker
Bradley Concrete Construction
04.2012 - 06.2018
Barista
Dunkin Donuts & Baskin Robbins
06.2010 - 04.2013
High School Diploma -
Salem High School