Karina Flores

▪Provide day-to-day customer service. Respond to carriers, internal staff, and/or broker questions

▪Coordinate with team members to ensure service and turn-around times meet Emerson Rogers standards.

▪Develop and maintain strong working relationships with carriers and internal staff.

▪Work on multiple RFP’s per day, ensuring that our internal staff receives accurate proposals in a timely matter.

▪Upload proposals into Perfect Quote, confirming their accuracy and running through the Macro in order to provide an organized and efficient excel sheet.

• I worked in this department for roughly seven years. I learned to work off an automatic dialer, while simultaneously keeping conversations going with customers via chat and email. I pride myself in knowing I was a top performer for the majority of my career. I presented options to customers to get their account current and up to date while retaining the customer’s business.
• I was also an administrative assistant to the call center director for the other 3 years of my career. Making sure to keep records of our staff and maintaining all information in the database.

• I worked in the member services department, guiding our members to choose specific deals or benefits for their accounts.