Judaisy Ulerio
Hawthorne,NJ
Summary
Detail-oriented Ancillary Scheduler recognized for exceptional communication skills and teamwork. Expertise in coordinating appointments and managing electronic health records, ready to support healthcare teams in delivering timely patient care.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Professional with robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making a reliable asset in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes.
Experienced with creating and maintaining detailed schedules to support project timelines and resource management. Utilizes advanced planning techniques to ensure optimal allocation of resources and smooth workflow. Knowledge of prioritizing tasks and coordinating team efforts to meet deadlines efficiently.
Overview
5
5
years of professional experience
Work History
Ancillary Scheduler
New Jersey Neuroscience Institute
Morristown, NJ
09.2023 - Current
- Coordinated patient appointment scheduling to enhance daily office workflow efficiency.
- Coordinated patient appointments with physicians, nurses, and clinical staff to streamline patient flow.
- Maintain accurate electronic patient records while complying with HIPAA regulations.
- Prioritized administrative tasks in fast-paced healthcare environment to ensure timely patient care.
- Communicate professionally with patients, providers, and insurance representatives.
- Managed electronic health record system to ensure accurate patient data entry and retrieval.
- Perform phlebotomy while following established safety and patient care procedures.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Monitored project progress against schedules meticulously, identifying lags early and adjusting plans to stay on track.
- Coordinated appointment scheduling for patients and providers to optimize clinic workflow.
- Managed electronic health record updates to ensure accurate patient information and appointment availability.
Cashier Team Lead
McDonald's
Haverhill, MA
02.2021 - 11.2021
- Supervised daily operations, ensuring smooth cash handling and customer transactions.
- Trained and mentored new team members on procedures and customer service standards.
- Implemented inventory management practices to optimize stock levels and minimize waste.
- Resolved customer inquiries and complaints promptly, enhancing satisfaction levels.
- Monitored team performance, providing feedback to improve efficiency and accuracy.
- Conducted regular audits of cash registers to maintain financial integrity and accountability.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Certified Phlebotomy Technician (PH1) - Phlobotomy
Alent Institute (formerly Branford Institute) Paterson (Acc
Paterson, NJ04-2026
High School Diploma -
Penn Foster Career School
Scranton, PA01-2024
Skills
- Patient scheduling
- Insurance verification
- Schedule management
- Multitasking
- Critical thinking
- Customer service
- Translator
- Telephone etiquette
- Teamwork and collaboration
- Strong work ethic
- Bilingual
- Patient registration
- Professional and mature
- Multi-line phone proficiency
- Excel spreadsheets
Timeline
Ancillary Scheduler
New Jersey Neuroscience Institute
09.2023 - Current
Cashier Team Lead
McDonald's
02.2021 - 11.2021
Certified Phlebotomy Technician (PH1) - Phlobotomy
Alent Institute (formerly Branford Institute) Paterson (Acc
High School Diploma -
Penn Foster Career School