Charity O’Banner
Dallas,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Ancillary Scheduler
UMMC Hospital
10.2022 - Current
- Taking inbound and outbound customer relation calls to schedule doctors’ appointments, verify family medical history, verify and update health insurance, change any demographics that needs to be updated to ensure the registration process is done before patients go to appointment
- Properly direct calls to the correct department, verify upcoming appointments, and, also performed follow-ups as needed.
Call Center Rep
Horne
04.2021 - 05.2022
- Taking inbound customer relation calls giving detailed and friendly service to ensure customer satisfaction
- Scheduled patients for covid vaccines, verifying patient’s information, updating demographics, updating medical history and vaccines
- Properly directing inbound calls in phone queues to improve call flow
- Provide accurate and appropriate information in response to customer inquiries
- Performed follow ups and provided feedback when needed.
Call Center Rep
Saks Fifth Avenue
05.2020 - 03.2021
- Taking inbound customer relation calls giving detailed and friendly service to ensure customer satisfaction
- Collected credit card payments for credit accounts
- Performed credit card reviews for new credits as well as credit increases
- Properly directing inbound calls in phone queues to improve call flow
- Provide accurate and appropriate information in response to customer inquiries
- Performed follow ups and provided feedback when needed.
Direct Care Worker
Hudspeth Regional Center
03.2019 - 03.2020
- Conduct and assist with programs and activities for clients, observe and interact with clients, ability to lift and move clients and equipment, assist clients with everyday living necessities such as bathing, shaving and brushing teeth.
Self-Check Out Host
Walmart
07.2016 - 02.2018
- Greeted customers and assisted with purchasing items while exemplifying good customer service skills
- Collected payments for purchases, cleaned and stocked area to provide a friendly and positive atmosphere.
Education
High School Diploma -
Murrah High School
Jackson, MS05.2016
Skills
- Customer Service
- Data Entry & Maintenance
- Inbound/Outbound Calling
- Medicaid/Medicare Knowledge
- ICD-10
- EMR Systems
- Medical Records Management
- Issue & Complaint Resolution
- Microsoft Office Expertise
- HIPPA
- Customer Account Management
- Multi-tasking Abilities
- Patient Scheduling
- Insurance Verification
Timeline
Ancillary Scheduler
UMMC Hospital
10.2022 - Current
Call Center Rep
Horne
04.2021 - 05.2022
Call Center Rep
Saks Fifth Avenue
05.2020 - 03.2021
Direct Care Worker
Hudspeth Regional Center
03.2019 - 03.2020
Self-Check Out Host
Walmart
07.2016 - 02.2018
High School Diploma -
Murrah High School