Experienced Branch Manager, AVP. with 10 years of banking experience and a proven track record of leading high-performing teams in a fast-paced, affluent market. Seeking an opportunity to leverage my leadership, financial services, and relationship-management experience in the next stage of my career.
Work History
Branch Manager A.V.P.
9 Years 1 Month
Citibank, N.A. | 02.2017 - 03.2026
Led branch operations, ensuring compliance with regulatory standards and company policies.
Developed and implemented strategies to enhance customer service and satisfaction.
Directed training programs for staff, fostering professional development and performance improvement.
Analyzed financial reports to identify trends, optimizing branch profitability and operational efficiency.
Collaborated with cross-functional teams to drive strategic initiatives aligned with business goals.
Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Senior Teller
1 Year 5 Months
JP Morgan Chase | 09.2015 - 02.2017
Supervised daily teller operations, ensuring compliance with bank policies and procedures.
Trained and mentored junior tellers, enhancing team performance and customer service skills.