Karina Garcia
Nampa,ID
Summary
Accomplished Branch Manager at Security Finance, adept in relationship building and bilingual communication (English/Spanish), significantly enhanced customer relations and achieved branch objectives. Expert in staff training, ensuring compliance with regulations, and minimizing delinquent debt, leading to a notable increase in account gains and profitability. With my years in the company, I've accomplished many goals and have been recognized in receiving awards for meeting monthly goals and completing tax returns.
Overview
14
14
years of professional experience
Work History
Branch Manager
Security Finance
12.2010 - Current
* Tax Preparer
* Develops, directs, and trains, and manages branch personnel with supervisor direction and assistance.
* Maintains office cash with accuracy and security; delivers bank deposits to the bank as needed.
* Achieves account gain through proven loan judgement and effective customer solicitation.
*Develops and maintains customer relations
*Ensures compliance with state and federal lending regulations and company policies.
* Ensures prompt completions of loan process.
* Minimizes delinquent debt through collections activities by both verbal and written communication.
* Achieves branch objectives for total accounts, profitability, and percentage of delinquent accounts.
Education
GED -
College of Western Idaho
Nampa, ID2009
Skills
- Relationship building and management
- Customer Service
- Fluent in English and Spanish
- Client Relationship management
- Staff Training
Timeline
Branch Manager
Security Finance
12.2010 - Current
GED -
College of Western Idaho
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