Karina Garcia Rebollo
Des Moines,IA
Summary
Dedicated professional with strong customer service skills. Experienced in managing busy front desk operations and creating welcoming environments. Committed to enhancing patient satisfaction through effective communication and attention to detail.
Overview
1
1
Language
14
14
years of professional experience
Work History
Waitress
La Cabaña Mexican Restaurant
Des Moines, IA
01.2026 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables while ensuring timely order delivery and accuracy.
- Collaborated with kitchen staff to streamline order preparation process.
Medical Receptionist
Hospital San Rafael
Tepic Nayarit Mexico
08.2012 - 09.2024
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Assisted patients with inquiries, ensuring a welcoming environment and effective communication.
- Coordinated patient referrals to specialists, streamlining the care process for optimal outcomes.
- Maintained accurate patient files, ensuring compliance with privacy regulations and hospital policies.
- Trained new staff on front desk procedures and software usage, enhancing team performance.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
Education
Bachelor of Science - Nursing
Centro De Estudios De Dinámica Educativa
Tepic Nayarit Mexico 06.2022
High School Diploma -
Abraham Lincoln High School
Des Moines, IA05.2006
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Attention to detail
Active listening
Languages
Spanish
Native or Bilingual
Timeline
Waitress
La Cabaña Mexican Restaurant
01.2026 - Current
Medical Receptionist
Hospital San Rafael
08.2012 - 09.2024
Bachelor of Science - Nursing
Centro De Estudios De Dinámica Educativa
High School Diploma -
Abraham Lincoln High School