Karina Gonzalez
Chicago,IL
Summary
I am a dedicated professional with a strong background in customer service and management. My bilingual skills and ability to handle complex tasks make me a valuable asset. I am excited to bring my expertise to a new and challenging role.
Overview
7
7
years of professional experience
Work History
Fitness Customer Service Representative
Galter Life Center
Chicago, IL
06.2021 - Current
- Provided customer service and facility tours
- Managed scheduling for services
- Handled customer inquiries and complaints.
Assistant Manager
Fleet Feet
Chicago, IL
10.2019 - 02.2022
- Managed sales transactions and staff
- Advised customers on footwear and apparel
- Assisted with inventory and store operations.
Caretaker
Chicago, IL
06.2017 - 03.2020
- Built relationships with children and parents
- Designed educational activities.
Education
Bachelor of Arts -
North Park University
05.2025
High School Diploma -
CICS Northtown Academy
06.2021
Skills
- Bilingual (English/Spanish)
- Customer service excellence
- Team management and leadership
- Effective communication
- Problem-solving and conflict resolution
- Time management and multitasking
- Sales and product knowledge
- Event planning and coordination
- Relationship building
- Scheduling and booking management
Volunteer Experience
- Passing with Flying Colors, Chicago, IL, Volunteer Mentor, 11/2017, 06/2020
- Ignite Peer Mentors, Chicago, IL, Peer Mentor, 08/2019, 06/2020
References
- Mr. Benjamin Neidich, Assistant Dean of Students, Bneidich@cicsnorthtown.org
- Michael Gramajo, Fleet Feet Manager, (779) 348-9391
- Heather Christoffer, Galter Life Center Manager, (773) 621-7461
Timeline
Fitness Customer Service Representative
Galter Life Center
06.2021 - Current
Assistant Manager
Fleet Feet
10.2019 - 02.2022
Caretaker
06.2017 - 03.2020
Bachelor of Arts -
North Park University
High School Diploma -
CICS Northtown Academy
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