Karina Gonzalez
Aurora,CO
Summary
Dynamic and dedicated banquet server with extensive experience excelling in customer service and teamwork. Proven ability to enhance guest satisfaction through meticulous event execution and effective time management. Skilled in food service protocols, ensuring safety and quality while fostering a collaborative environment.
Overview
4
4
years of professional experience
Work History
ON CALL BANQUET SERVER
Hyatt Regency Conference Center
Aurora, CO
03.2023 - Current
- Delivered exceptional service during events, ensuring guest satisfaction and adherence to established standards.
- Set up banquet rooms according to specifications, maintaining attention to detail in arrangement and decor.
- Collaborated with kitchen staff to coordinate timely food service, enhancing overall event efficiency.
- Assisted in training new servers on service protocols and company policies, fostering team development.
- Served food and beverages to guests during events and functions.
PART TIME SERVER
Holiday Inn Denver East - Stapleton
Denver, CO
03.2022 - Current
- Provided excellent customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Handled cash transactions accurately, maintaining a balanced register at the end of shifts.
- Managed multiple tables efficiently while prioritizing guest needs in a fast-paced environment.
- Maintained cleanliness and organization of dining area to enhance overall guest experience.
- Maintained cleanliness of dining area, including tables and service stations.
ON CALL BANQUET SERVER
Hilton Denver City Center
Denver, CO
10.2021 - Current
- Supported event coordinators in executing banquet service plans effectively.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs according to event specifications.
BANQUET SERVER
Doubletree By Hilton
Denver, CO
08.2021 - Current
- Assisted in setting up and breaking down banquet spaces for events.
- Delivered food and beverages to guests in a timely manner.
- Maintained cleanliness and organization of dining areas during events.
- Collaborated with team members to ensure smooth event operations.
- Responded to guest inquiries and provided excellent customer service.
- Set up banquet rooms according to event specifications and client requests.
FOH Team Member
Chick-fil-A
Denver, Co
09.2024 - 12.2024
- Provided excellent customer service in fast-paced dining environment.
- Maintained cleanliness and organization of front-of-house areas.
- Handled cash and credit transactions with precision and care.
FOH Team Member
Qdoba
Aurora, Co
04.2022 - 07.2022
- Provided excellent customer service in fast-paced dining environment.
- Maintained cleanliness and organization of front-of-house areas.
- Collaborated with kitchen staff to ensure timely food delivery.
Forklift Operator
Amazon
Aurora, Co
01.2022 - 03.2022
- Operated forklift to transport materials safely within warehouse.
- Conducted daily safety checks on equipment and reported issues.
- Loaded and unloaded trucks efficiently following company protocols.
Education
High School Diploma -
Colegio Compton
Cuernavaca, MéxicoSkills
- Strong teamwork
- Time management
- Customer service
- Problem solving
Languages
- Spanish, Native
- English, Intermediate
Timeline
FOH Team Member
Chick-fil-A
09.2024 - 12.2024
ON CALL BANQUET SERVER
Hyatt Regency Conference Center
03.2023 - Current
FOH Team Member
Qdoba
04.2022 - 07.2022
PART TIME SERVER
Holiday Inn Denver East - Stapleton
03.2022 - Current
Forklift Operator
Amazon
01.2022 - 03.2022
ON CALL BANQUET SERVER
Hilton Denver City Center
10.2021 - Current
BANQUET SERVER
Doubletree By Hilton
08.2021 - Current
High School Diploma -
Colegio Compton