Karina Gonzalez Mondragon
Denver,CO
Summary
Dynamic and dedicated banquet server with extensive experience excelling in customer service and teamwork. Proven ability to enhance guest satisfaction through meticulous event execution and effective time management. Skilled in food service protocols, ensuring safety and quality while fostering a collaborative environment.
Overview
4
4
years of professional experience
Work History
On Call Banquet Server
Hyatt Regency Conference Center
Aurora, CO
03.2023 - Current
- Delivered exceptional service during events, ensuring guest satisfaction and adherence to established standards.
- Set up banquet rooms according to specifications, maintaining attention to detail in arrangement and decor.
- Collaborated with kitchen staff to coordinate timely food service, enhancing overall event efficiency.
- Assisted in training new servers on service protocols and company policies, fostering team development.
Part Time Server
Holiday Inn Denver East - Stapleton
Denver, CO
03.2022 - Current
- Provided excellent customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Handled cash transactions accurately, maintaining a balanced register at the end of shifts.
- Managed multiple tables efficiently while prioritizing guest needs in a fast-paced environment.
- Maintained cleanliness and organization of dining area to enhance overall guest experience.
On Call Banquet Server
Hilton Denver City Center
Denver, CO
10.2021 - Current
- Followed safety and sanitation protocols while handling food items.
- Adapted to changing priorities and tasks in fast-paced environments.
- Supported event coordinators in executing banquet service plans effectively.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Banquet Server
Double Tree By Hilton Flagstaff
Denver, CO
08.2021 - Current
- Assisted in setting up and breaking down banquet spaces for events.
- Delivered food and beverages to guests in a timely manner.
- Maintained cleanliness and organization of dining areas during events.
- Collaborated with team members to ensure smooth event operations.
- Responded to guest inquiries and provided excellent customer service.
Education
High School Diploma -
Colegio Compton
Cuernavaca, México Skills
- Strong teamwork
- Time management
- Customer service
- Food service
Languages
English
Spanish
Timeline
On Call Banquet Server
Hyatt Regency Conference Center
03.2023 - Current
Part Time Server
Holiday Inn Denver East - Stapleton
03.2022 - Current
On Call Banquet Server
Hilton Denver City Center
10.2021 - Current
Banquet Server
Double Tree By Hilton Flagstaff
08.2021 - Current
High School Diploma -
Colegio Compton