Karina Hernandez
Austin,TX
Summary
Driven Certified Medical Assistant at Communitycare Health Centers, skilled in patient care and medical procedures. Excelled in HIPAA compliance and compassionate patient interactions, enhancing patient safety and satisfaction. A spark facilitator who helps spread awareness to the clinic about culture humility and explicit bias.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Communitycare Health Centers
Austin, TX
08.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations..
- Take patients vitals and chief complaints for provider
- Warm hand-off for providers on detail summary on chief complaint
- Assist with procedures for providers
- Handled patients with HIV and Aids
- Collecting Specimens ordered
- Use Last name and dob to correctly identify patients
- Collect providers mail and Faxing over what is needed to different clinics
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
Medical Assistant Apprentice
Communitycare Health Centers
Austin, TX
05.2023 - Current
- intensives three month course to be a certified medical assistant
- Attended class under an certified professional As scheduled
- Learned medical terminology and procedure's
- Attended clinics on site in different areas of the medical field
- Learned on hands training
- Helped get certified with NHA
- Learned how to do vitals, Draw blood, give immunizations and do certain procedures
Store Team Member
JOANN Fabrics and Crafts
Austin, TX
08.2020 - 07.2021
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Cut Fabric for customers using exact measurement's provided.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
Customer Service Representative
Alorica
Austin, TX
08.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving Patients Concerns
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Responded to customer requests for New Insurance request and claims
Team Member
Target
Austin, TX
03.2017 - 06.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Handled cash appropriately while using math to give correct change
- In a Efficient manner got shipment out to Floor and in correct Aisles.
- Answer customers questions and concerns they had
Front Desk Receptionist
Dominos's Pizza
Austin, TX
01.2015 - 02.2016
- Greeted guests at front desks they enter
- Answer incoming Phone calls
- Enter in guest orders correctly while using dominos computer System.
- Maintained organized and clean environment while Prepping boxes for cook staff
- Dress appropriately everyday in uniform
- Help staff when needed in back of line
Education
High School Diploma -
James Bowie High School
Austin, TXCertified Medical Assistant -
Communitycare Health Centers
Austin, TX08.2023
Skills
HIPAA Compliance
Medical Terminology
Specimens collection and processing
Patient Scheduling
Vital Sign Monitoring
Patient documentation
Customer Service
Medical Records Management
EMR / EHR
Clinical Documentation
Compassionate
CPR
Teamwork and Collaboration
Clear Communication
Attention to Detail
Affiliations
- Spark Facilitator
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Certified Medical Assistant
Communitycare Health Centers
08.2023 - Current
Medical Assistant Apprentice
Communitycare Health Centers
05.2023 - Current
Store Team Member
JOANN Fabrics and Crafts
08.2020 - 07.2021
Customer Service Representative
Alorica
08.2019 - 03.2020
Team Member
Target
03.2017 - 06.2019
Front Desk Receptionist
Dominos's Pizza
01.2015 - 02.2016
High School Diploma -
James Bowie High School
Certified Medical Assistant -
Communitycare Health Centers