Karina Herrera
93119 4th St N,FL
Summary
Dynamic and reliable professional with extensive experience in customer service and compliance, notably at Boot Hill Casino and Resort. Proven ability to enhance player engagement and resolve disputes effectively. Skilled in money handling and committed to delivering excellent customer service, ensuring a seamless experience for all clients.
Overview
2026
2026
years of professional experience
Work History
Table Games Dealer
Boot Hill Casino And Resort
- Dealt various table games, ensuring compliance with gaming regulations and house rules.
- Managed game flow and maintained player engagement during sessions.
- Communicated effectively with players to explain game rules and procedures.
- Monitored gameplay for accuracy, resolving disputes swiftly and fairly.
- Dealt various table games, ensuring compliance with gaming regulations and procedures.
Customer Care Representative
Kane’s Furniture
Pinellas Park, FL
09.2025 - 12.2025
- Assisted customers with inquiries and resolved issues through effective communication.
- Provided product information and guided customers in selecting appropriate services.
- Documented customer interactions accurately in the CRM system for future reference.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
Customer Service Representative
Publix Supermarkets Store
Pinellas Park, FL
01.2025 - 09.2025
- Assisted customers with inquiries, ensuring accurate information and prompt service.
- Processed customer transactions efficiently, maintaining a balanced cash register.
- Collaborated with team members to resolve customer complaints effectively.
- Educated customers on store policies and promotions, enhancing their shopping experience.
Cashier
Decosmo Italian Market
Pinellas Park, FL
02.2024 - 10.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions accurately, ensuring smooth operations.
Legal Advisor
Construction Company
Cuba
01.2003 - 11.2014
- Advised on compliance with construction regulations and industry standards.
- Reviewed and drafted contracts to mitigate legal risks.
- Conducted legal research to support project initiatives and decisions.
- Collaborated with project managers to ensure adherence to legal frameworks.
Education
Bachelor of Science - Law
Hermanos Saiz Montes De Oca
Pinar Del Rio, Cuba06.2009
Skills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money handling expertise
Languages
English
Full Professional
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Customer Care Representative
Kane’s Furniture
09.2025 - 12.2025
Customer Service Representative
Publix Supermarkets Store
01.2025 - 09.2025
Cashier
Decosmo Italian Market
02.2024 - 10.2024
Legal Advisor
Construction Company
01.2003 - 11.2014
Table Games Dealer
Boot Hill Casino And Resort
Bachelor of Science - Law
Hermanos Saiz Montes De Oca