Karina Herzallah
Santa Rosa,CA
Summary
A position within your company, with my knowledge in superior Customer service and Problem Resolution skills. I feel that my attention to detail and positive outlook would make me a productive addition to your team. I am goal oriented, focused and determined only to succeed. I am committed to becoming a resourceful hardworking high performing individual. My skills and dedication will emphasize the talented individual I am.
Overview
11
11
years of professional experience
Work History
Guest Service Associate
Epicenter
Santa Rosa, CA
01.2017 - 11.2017
- Created and managed effective strategies for optimizing guest experiences and promoting loyalty.
- Managed guest check-in and check-out procedures.
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
- Addressed and welcomed hundreds of guests to business per day, improving overall customer service and engagement.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Checked schedule of events to complete pre-planning and prevent issues.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed large volume of guests and improved overall customer service.
Cashier & Service Member
Mid City Market & Los Hermanos Taqueria
San Francisco, Ca
05.2014 - 02.2016
- Complete order placed via telephone and online catering personal company orders,Processed an average of 50 online orders each day in a timely manner. etc
- Take and ring up customer orders, Maintain a clean dining room, Maintain a clean restroom.
- Restock all necessary items for kitchen and dining rooms Ex: Forks spoons salsa napkins.
- Restock beverage cooler.
- Handle customer complaints and or discretions to your best ability.
- Assist head cook when able to with what ever they may need.
- Start preparation for the next day, make sure all vegetables and or meat is fresh and ready for the next shift.
- Cut and fry tortilla chips to have fresh ones throught the day.
- Closing time make sure all the above tasks listed are completed close out tips on register.
Care giver
Orchard Inn For Seniors
Santa Rosa , CA
06.2009 - 08.2010
- Finish dinner with the daytime caregiver relieve her of her shift.Organize the end of the day activities and get the residents settled for the night.
- Administor any nightly prescriptions residents are prescribed by their doctor prior to them going to bed.
- Change and assist all non ambulatory residents for bed and assist them with their nightime hygeine regimen.
- As the live in caregiver you are scheduled to work the entire night.
- If for any reason any of the residents need assistance during the night you are there to assist them.
- To prevent them from injuring them self or if they are having a medical emergency.
- The following morning prior to shift change you must assistant the morning cargiver who relieves you with breakfast preparation and getting residents ready for the day.
Customer Service Associate & Cashier
KMART
Santa Rosa, CA
04.2007 - 07.2008
Responsibilities as Customer Service Associate
- Assessed customer needs and responded to questions
- Listened to customer needs preferences to provide superior service
- Provided expert product knowledge and information
- Organized items in visually appealing manner
- Maintained up-to-date knowledge of customer buying habits
- Prevented store losses using awareness, attention to detail and integrity
- Excelled in exceeding daily credit card application goals
- Worked as a team member performing cashier duties, product assistance and cleaning
- Issued receipts for purchases and gifts
- Provided professional and courteous service at all times
- Operated cash register with proficiency
Education
IWE Inside Work Experience
Elsie Alien High School
2008
Administration Of Justice
Santa Rosa Junior College
Skills
- Bilingual in English and Spanish
- Detail-oriented
- Quick learner
- Excellent multi-tasker
- Strong communication skills
- Outgoing personality
- Flexible schedule
- Customer service mindset
- Sharp problem solver
- Time management
- Resolution-oriented
- POS systems
- Cash handling accuracy
- Personnel training and development
- Ability to handle/resolve problems
- Works well under pressure
Accomplishments
- Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss.
- Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Multi-tasking
- Cashiered with two cash registers at once in tandem to maximize customer flow
Interests
- Member of the Santa Rosa Youth Soccer League for 11 years
- Volunteer for Santa Rosa Youth Soccer League functions; Coach
- Volunteer at an annual retirement center for the mentally disabled
- Member of former Womens support group SAGE ( Standing against Global Exploitation)
Timeline
Guest Service Associate
Epicenter
01.2017 - 11.2017
Cashier & Service Member
Mid City Market & Los Hermanos Taqueria
05.2014 - 02.2016
Care giver
Orchard Inn For Seniors
06.2009 - 08.2010
Customer Service Associate & Cashier
KMART
04.2007 - 07.2008
IWE Inside Work Experience
Elsie Alien High School
Administration Of Justice
Santa Rosa Junior College