Angelina Guzman-Coto
Santa Cruz,CA
Summary
Results-oriented hospitality professional prepared to excel in guest services. Known for effectively addressing guest concerns and consistently delivering high-quality service. Reliable team player with flexible approach, fostering collaboration and adapting to dynamic environments. Expertise in interpersonal communication and conflict resolution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Service Associate
European Wax Center
Capitola, CA
01.2026 - Current
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed appointment scheduling efficiently using booking software for optimal resource allocation.
- Educated clients on skincare and waxing services, promoting product sales and enhancing client experience.
- Trained new associates on service protocols, fostering a collaborative team environment.
- Resolved guest inquiries and concerns promptly, ensuring positive outcomes and repeat business.
- Developed promotional strategies that increased client engagement and service utilization rates.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
Small Format Sales Representative
Target
Scotts Valley, CA
08.2025 - Current
- Developed and implemented training programs for new hires, enhancing team capabilities and performance.
- Implemented best practices for merchandising standards, ensuring compliance with corporate guidelines.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained inventory accuracy through regular audits and cycle counts.
- Implemented efficient stocking procedures to reduce restocking time and improve workflow.
- Trained new employees on best practices for stock management and safety protocols.
- Assisted in managing backroom inventory by categorizing products for easy access.
- Monitored expiration dates to minimize waste and ensure product freshness.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Supervisor On Duty and Scheduling Coordinator
Santa Cruz Seaside Company
Santa Cruz, CA
03.2019 - 08.2025
- Directed daily operations to ensure efficient service delivery and guest satisfaction.
- Mentored staff in customer service best practices, enhancing team performance and engagement.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Oversaw inventory management, ensuring accurate stock levels and minimizing waste.
- Coordinated training sessions for new hires, fostering a knowledgeable and skilled workforce.
- Developed schedules to optimize staffing levels according to peak demand periods.
- Collaborated with management to align operational goals with overall company strategy.
- Resolved customer complaints effectively, maintaining high standards of service quality.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Education
Associate of Science - Human Science
Cabrillo College
Aptos, CA05.2026
Associate of Arts - Liberal Arts And Sciences
Cabrillo College
Aptos, CA05.2026
High School Diploma -
Coastanoa Continuation High School
Santa Cruz, CA05.2023
Skills
- Bilingual (English/Spanish)
- Fast Learner
- CPR Certified by AHA
- Strong interpersonal skills
- Cash handling experience
- Hospitality experience
- Event management and Event planning
- Computer skills
Certification
Heartsaver First Aid CPR AED Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Service Associate
European Wax Center
01.2026 - Current
Small Format Sales Representative
Target
08.2025 - Current
Supervisor On Duty and Scheduling Coordinator
Santa Cruz Seaside Company
03.2019 - 08.2025
Associate of Science - Human Science
Cabrillo College
Associate of Arts - Liberal Arts And Sciences
Cabrillo College
High School Diploma -
Coastanoa Continuation High School