Karina Hollstein
Lehighton,PA
Summary
Proven insurance sales expert with a track record of enhancing client satisfaction and retention at ARK Independent Insurance Brokers. Excelled in risk assessment and client relationship management, achieving top performer status at The Hartford. Mentored new agents, boosting team performance through expertise in insurance products and regulatory compliance. Demonstrated exceptional ability to maintain client loyalty and exceed sales targets.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent and Office Manager
ARK Independent Insurance Brokers
08.2019 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
- Mentored junior staff members in sales techniques, product knowledge, and regulatory compliance to improve overall team performance.
- Utilized CRM software to manage client relationships.
Insurance Agent
Farmers Insurance
05.2016 - 08.2019
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Met with customers to provide information about available products and policies.
Inside Sales Insurance Agent
The Hartford
11.2003 - 05.2016
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
- Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
Education
High School Diploma -
North Penn High School
Lansdale, PA06.1985
Skills
- Insurance sales and product expertise
- Risk Assessment Knowledge
- Client Relationship Management
- Client Retention
- New Agent Training
- Customer follow-up
Certification
Licensed Real Estate Agent
Languages
German
Full Professional
Timeline
Licensed Insurance Agent and Office Manager
ARK Independent Insurance Brokers
08.2019 - Current
Insurance Agent
Farmers Insurance
05.2016 - 08.2019
Inside Sales Insurance Agent
The Hartford
11.2003 - 05.2016
High School Diploma -
North Penn High School
Licensed Real Estate Agent
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