Karina Hopkins
Jacksonville,NC
Summary
Dynamic professional with proven expertise in document management and exceptional customer satisfaction skills, honed at People’s First Insurance. Streamlined application processes and enhanced policy renewal rates through empathetic customer service and efficient complaint resolution. Excelled in high-stress situations, demonstrating patience and composure, significantly improving client loyalty and operational efficiency.
Overview
2
2
years of professional experience
Work History
Licensed Health Insurance Assistant
People’s First Insurance
08.2024 - 01.2025
- Streamlined insurance application processes by revising and updating forms, leading to faster approval times.
- Processed policy applications with accuracy and attention to detail, ensuring a smooth experience for clients seeking insurance coverage.
- Balanced multiple tasks and deadlines while maintaining a strong focus on client satisfaction, demonstrating excellent time management skills.
- Increased policy renewal rates by consistently delivering excellent customer service and addressing concerns proactively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Barista/Assistant Manager
King Kong Party Rentals
10.2022 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
Education
High School Diploma -
Keith Academy
05.2023
Skills
- Claims processing
- Document management
- Insurance software
- Sales support
- Customer satisfaction
- Cash handling
- Patience and composure
- Customer complaint resolution
Timeline
Licensed Health Insurance Assistant
People’s First Insurance
08.2024 - 01.2025
Barista/Assistant Manager
King Kong Party Rentals
10.2022 - 07.2024
High School Diploma -
Keith Academy
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