Karina I. Villa
Hollister,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist/Sales Associate
European Wax Center
12.2025 - Current
- Managed front desk operations, greeting visitors and directing inquiries to appropriate personnel.
- Oversaw comprehensive guest experiences, managing check-in/check-out processes and coordinating appointment schedules in a dynamic environment.
- Facilitated seamless communication between technical waxing team and clients to support high-volume service operations.
- Executed opening and closing procedures, ensuring accuracy in daily cash reconciliation and payment processing.
- Ensured facility compliance with strict aesthetic and hygiene guidelines to maintain high-quality studio environment.
- Streamlined communication between clients and service providers, enhancing appointment efficiency and room usage throughout the day.
Sales Associate
Under Armor
06.2023 - Current
- Assist customers in product selection and provided exceptional service to enhance shopping experience.
- Maintain up-to-date knowledge of product features and promotions to effectively inform customers.
- Assist in executing visual merchandising strategies to enhance product presentation and customer experience.
- Able to deliver high – quality work, in a results-driven, fast–paced, community – oriented environment with constant interruptions
- Established a positive and continuous partnership with team members and external customers, such as community partners, to achieve organizational objectives collaboratively
Policy Service Representative
Golden Memorial Insurance
08.2025 - 10.2025
- Assisted clients with inquiries, providing accurate information and support on policy details.
- Facilitated effective communication for policyholders and agents by managing a high volume of inbound calls related to policy inquiries and payment updates.
- Investigate and resolve policies with missing months of payments, communicate directly with policyholders to inform them of missing payments, and facilitate timely collections
- Engaged with clients to secure missing payments over the phone, directly contributing to departmental financial targets.
- Utilized Microsoft Excel to enhance accuracy in tracking and reporting payment collection and policy details.
Sales Associate
B & R Farms
06.2021 - 07.2022
- Developed and managed community engagement initiatives to address customer needs based on insights from internal survey data.
- Spearheaded the curation of product and resource marketing content, ensuring alignment with organizational resources to optimize operational costs.
- Managed the organization and dissemination of promotional materials in partnership with leadership to effectively support community engagement initiatives.
- Responded to incoming calls, ensuring customers received reliable information in a timely manner.
Education
Bachelor of Arts - Communication
Sacramento State University
Sacramento, CA01-2024
Associate of Arts - Communication
San Jose City Community College
San Jose, CA01-2022
Skills
- Organization skills
- Time Management
- Customer experience management
- Appointment scheduling
- Email/Telephone Etiquette
- Team collaboration
- Attention to detail
- Problem solving
- Conflict resolution
- Microsoft Office Software
Certification
- Muck Rack Fundamentals of Media Relations Issued Oct. 2023
- Hootsuite Academy Social Media Marketing Issued Mar. 2024
- Hootsuite Academy Platform Certification Issued May. 2024
Languages
English
Native or Bilingual
Spanish
Limited Working
ASL
Limited Working
Timeline
Receptionist/Sales Associate
European Wax Center
12.2025 - Current
Policy Service Representative
Golden Memorial Insurance
08.2025 - 10.2025
Sales Associate
Under Armor
06.2023 - Current
Sales Associate
B & R Farms
06.2021 - 07.2022
Bachelor of Arts - Communication
Sacramento State University
Associate of Arts - Communication
San Jose City Community College