Shaeleigh Adams
Cherokee
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
9
9
years of professional experience
Work History
Receptionist/Sales Associate
Natchez Trace Harley-Davidson
05.2021 - 10.2024
- Managed front desk operations, ensuring efficient guest check-ins and appointments.
- Handled multi-line phone system, directing calls and addressing customer inquiries promptly.
- Streamlined administrative processes, improving overall office efficiency and workflow.
- Assisted in coordinating events and promotions, enhancing customer engagement at the dealership.
- Trained new staff on reception duties, fostering a collaborative team environment.
- Developed strong relationships with customers, resulting in improved satisfaction ratings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
Manager on Duty
Pet Depot
01.2018 - 01.2021
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Coordinated staff activities, optimizing workflow and enhancing team efficiency.
- Resolved customer inquiries and complaints, improving service quality and satisfaction levels.
- Managed inventory levels, ensuring product availability while minimizing waste and loss.
- Trained employees in essential job functions.
- Educated customers on pet care, nutrition, and product usage.
- Maintained cleanliness and organization of store displays and inventory.
Emergency Medical Technician
Helen Keller Hospital
01.2019 - 01.2020
- Administered pre-hospital emergency care to patients in critical condition.
- Collaborated with healthcare professionals to ensure timely patient transport and treatment.
- Conducted thorough assessments of patients' medical conditions and vital signs.
- Maintained accurate documentation of patient care and incident reports for quality assurance.
- Operated emergency medical equipment including defibrillators and oxygen delivery systems.
- Reviewed protocols regularly to enhance efficiency and response times during emergencies.
- Participated in community outreach programs educating the public on emergency response techniques.
Emergency Dispatcher
Colbert County 911
01.2016 - 01.2018
- Managed emergency calls, prioritizing incidents based on urgency and type.
- Coordinated response efforts with law enforcement, fire departments, and medical services.
- Utilized computer-aided dispatch systems to log incidents and track unit status.
- Provided real-time guidance to first responders during critical situations.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Managed high-volume call center queues, maintaining a professional demeanor under pressure.
Education
Emergency Medical Technician Certificate - Emergency Medicine
Northwest Shoals Community College
Muscle Shoals, AL07-2015
High School Diploma -
Cherokee High School
Cherokee, AL05-2010
Skills
- Organization skills
- Time management
- Multi-line phone systems
- Customer/Client relations
- Office administration
- Typing speed-70WPM
- Records management
- Conflict resolution
- Team collaboration
- Microsoft office
- Attention to detail
- Data entry
Timeline
Receptionist/Sales Associate
Natchez Trace Harley-Davidson
05.2021 - 10.2024
Emergency Medical Technician
Helen Keller Hospital
01.2019 - 01.2020
Manager on Duty
Pet Depot
01.2018 - 01.2021
Emergency Dispatcher
Colbert County 911
01.2016 - 01.2018
Emergency Medical Technician Certificate - Emergency Medicine
Northwest Shoals Community College
High School Diploma -
Cherokee High School
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