Karina Jaquez
McKinney,TX
Summary
- Responsible, passionate, and motivated administrative coordinator with 14 years of experience and success. A bi-lingual leader with a proven track record of leading teams and creating cultures that keep people coming back for the friendly customer experience they've come to expect from my team. Looking for a position in the dental field that offers an opportunity to grow personally and professionally.
Overview
13
13
years of professional experience
Work History
Receptionist
Just For Kids Dental - Forney
McKinney, TX
02.2020 - Current
- Oversaw patient and staff appointment scheduling, maintaining accuracy and minimizing conflicts to optimize schedules to meet organizational needs
- Performed all office administrative tasks and assisted with payments, EOB’s, and other insurance related inquiries in a timely manner
- Helped maintain a (INSERT RATING HERE) rating on Google Reviews by executing prompt responses and accurate delivery of materials
- Accomplished high follow-up appointment close rate
Receptionist
Tennyson Lake Dental
Plano, TX
09.2018 - 01.2020
- Responsible for collecting payments, filing claims with insurance companies, and processing various forms of payment
- Took on additional responsibilities outside of the role’s scope by learning to check EOBs, calculating quotes for cash patients, finalizing electronic payments
- Proactively took on additional responsibilities due to being short-staffed such as maintaining building cleanliness and customer service
Receptionist
Jefferson Dental
Richardson/McKinney Tx
08.2016 - 09.2018
- Elevated the client and staff appointment schedule to provide the highest value for the office by ensuring alignment with staffing and business needs
- Upskilled myself personally by becoming proficient within Dentrix and utilizing the platform to streamline payment processing and updating patient records
- Provided the highest level of customer service in order to ensure repeat business amongst clients
Receptionist
Auto Solutions
McKinney, TX
04.2012 - 02.2015
- Led the processing of merchandise and material orders while maintaining the highest fill rates across various departments
- Owned the process of calculating and quoting for insurance policies, with a specific attention to cash clients
- Set up a maintenance process for all payments and records to ensure more timely collections and accurate auditing history
Education
High School Diploma -
McKinney High School
McKinney, TX05.2013
Skills
- Fluent in Spanish and English
- Expert customer service
- Excellent in scheduling and confirming appointments
- Proficient in Dentrix
- Responsible cash handling and payment processing
- Efficient filing and sorting
- Practiced in complex problem-solving
- Skilled in phone etiquette
- Experienced in call forwarding
Timeline
Receptionist
Just For Kids Dental - Forney
02.2020 - Current
Receptionist
Tennyson Lake Dental
09.2018 - 01.2020
Receptionist
Jefferson Dental
08.2016 - 09.2018
Receptionist
Auto Solutions
04.2012 - 02.2015
High School Diploma -
McKinney High School