Summary
Overview
Work History
Education
Skills
Timeline
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KARINA JAUREGUI

LOS ANGELES,CA

Summary

Dedicated and hardworking BDC Manager leads and motivates retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations to target improvements and enhance operations.

Overview

13
13
years of professional experience

Work History

BDC INTERNET MANAGER

LAX AUTOMOTIVE
INGLEWOOD, CA
01.2021 - Current
  • Manage the BDC Department and the Sales Department to make sure they are doing the right Outbound calls, appointments set and follow up's in the CRM and providing he best customer service to increase the Monthly Sales.
  • Developed proficiency with features of BDC CRM software to input and track communications.
  • Answered incoming questions via phone and email discussing advertised pricing and inventory.
  • Worked with all departments in dealership to chart and monitor daily activities, bolstering efforts to meet assignment targets.
  • Fielded all calls with prompt and thorough knowledge, resolving all clients issues and answering questions.

BDC MANAGER

KIA DOWNTOWN LA
LOS ANGELES , CA
12.2012 - 01.2021
  • Manage the BDC Department and the Sales Department to make sure they are doing the right Outbound calls, appointments set and follow up's in the CRM and providing he best customer service to increase the Monthly Sales.
  • Answered incoming questions via phone and email discussing advertised pricing and inventory.
  • Conducted multi-channel communication with customer, including via email, phone and website.
  • Worked with all departments in dealership to chart and monitor daily activities, bolstering efforts to meet assignment targets.
  • Met pre-set guidelines for weekly appointments, shows and outbound calls using CRM VinSolutions and Reynolds and Reynolds.

INSURANCE AGENT

Fred Loya Insurance
LOS ANGELES , CA
01.2012 - 12.2012
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Responsible for identifying Sales Opportunities for insurance plans and overseeing a portfolio of clients.
  • Handling policy renewals and Tracking claims.
  • Receiving policy payments and providing the invoice for the clients.
  • Receiving a high Volume of Inbound calls to help clients with their inquires.

Education

High School Diploma -

Hollywood High School
Hollywood, CA
06.2000

Skills

  • Teamwork
  • Leadership
  • Communication
  • Computer Software (Excel and Word)
  • Time Management

Timeline

BDC INTERNET MANAGER

LAX AUTOMOTIVE
01.2021 - Current

BDC MANAGER

KIA DOWNTOWN LA
12.2012 - 01.2021

INSURANCE AGENT

Fred Loya Insurance
01.2012 - 12.2012

High School Diploma -

Hollywood High School

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KARINA JAUREGUI