Karina Lara
Dallas,USA
Summary
Seeking a challenging career opportunity with future advancement and personal growth in customer service. Demonstrate my strong organizational skills combined with exceptional work ethic and professionalism aid in outstanding quality performance and client satisfaction.
Overview
19
19
years of professional experience
Work History
Medical Receptionist
Carrollton Pediatrics
Carrollton, Texas
04.2023 - Current
- Monitored office supplies inventory and placed orders when needed.
- Ordered and maintained supply inventory for medical office.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Informed patients of financial responsibilities prior to rendering services.
- Verified insurance coverage for appointments and collected co-payments as required.
- Entered insurance, demographics and health history into patient database.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Answered phones promptly and directed calls appropriately.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Called patients to confirm scheduled appointments and obtain additional details.
Retail Sales
Adept International
Dallas, TX
02.2019 - 04.2023
- Answer inbound calls
- Answer questions about products and prices
- Help customer find correct parts
- Provide advice or recommendations
- Operate facts 7.7
- Search auto database for fitment parts
Sales
Metro PCS
04.2010 - 05.2014
- Obtain orders for customers
- Serve customers by selling phones
- Meet customers' needs
- Service existing accounts
- Establish new accounts
Cashier
Fiesta Mart
06.2007 - 04.2010
- Welcome customers
- Answer questions about products and prices
- Help locate items
- Provide advice or recommendations
- Operate scanner and cash register
- Collecting payments
- Ensuring all prices and quantities are accurate
Cashier
Jerry's Supermarket
06.2006 - 07.2007
- Welcome customers
- Answer questions about products and prices
- Help locate items
- Provide advice or recommendations
- Operate scanner and cash register
- Collecting payments
- Ensuring all prices and quantities are accurate
Education
Diploma - General
Sunset high school
06.2007
Skills
- Bilingual English/Spanish
- Great communication skills
- Great customer service
- Microsoft Outlook
- Microsoft Word
- Patient relations
- Appointment setting
- Medical charting
- Appointment management
- Co-payment collection
- Front desk operations
- Payment collection
- Insurance verification
- Patient scheduling
- Reminder calls
Hobbies and Interests
My interest are to work for a company that provides a safe work environment and also a potential for growth within the company.
References
- Yesenia Barrera, Office Manager / Friend, (469) 386-7079
- Elizabeth Cuellar, Friend, Office Manager, lisa04786@gmail.com, (323) 944-5132
- Alma Villalobos, Medical Receptionist/ MA, Friend / regvil1017@yahoo.com, (469) 587-4350
Languages
- Spanish, Full professional proficiency
- English, Full professional proficiency
Timeline
Medical Receptionist
Carrollton Pediatrics
04.2023 - Current
Retail Sales
Adept International
02.2019 - 04.2023
Sales
Metro PCS
04.2010 - 05.2014
Cashier
Fiesta Mart
06.2007 - 04.2010
Cashier
Jerry's Supermarket
06.2006 - 07.2007
Diploma - General
Sunset high school