Jennifer Ripley
Pediatric Medical Center
Layton,UT
2
Languages
4
years of professional experience
Dynamic medical professional with extensive experience at Pediatric Medical Center, excelling in front desk operations and appointment scheduling. Bilingual in English and Spanish, I enhance patient satisfaction through effective communication and problem-solving. Proficient in electronic health records, I streamline processes while ensuring compliance with HIPAA regulations.
Work History
Medical Receptionist
1 Year 7 Months- Greeted families and managed patient check-in with courteous, efficient front-desk service.
- Scheduled pediatric appointments, coordinated follow-ups, and adjusted calendars to support daily workflow.
- Answered incoming calls, relayed messages, and resolved routine patient inquiries accurately.
- Verified insurance information and collected copayments while maintaining strict confidentiality.
- Updated electronic health records with demographics, visit details, and consent forms.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Medical Administration Assistant
1 Year 2 Months- Scheduled patient appointments and coordinated provider calendars to maintain efficient daily clinic flow.
- Verified insurance coverage, collected demographic information, and updated patient records in electronic systems.
- Answered incoming calls, triaged messages, and routed patient concerns to appropriate clinical staff.
- Prepared charts, scanned documents, and maintained accurate medical records for routine office operations.
- Processed referrals, authorizations, and follow-up paperwork to support timely patient care coordination.
- Communicated with patients regarding appointments, instructions, and administrative requirements with professionalism and clarity.
- Enhanced patient satisfaction through effective communication and timely response to inquiries and concerns.
- Streamlined patient intake processes by implementing electronic medical records system, improving overall efficiency.
Line Worker
1 Year 3 Months- Assembled vehicle components on production line while maintaining precise adherence to work instructions.
- Inspected finished units for defects, ensuring quality standards and immediate issue resolution.
- Operated hand tools and torque equipment to complete consistent, accurate installations.
- Monitored workflow pace to support uninterrupted production and reduce line stoppages.
- Collaborated with team members to resolve material shortages and keep assembly moving.
- Followed safety procedures and lockout practices to maintain compliant work environment.
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
Education
Medical Assistant - Medical Assistant
- GED
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Payment collection
Medical office administration
Proficient in software
Customer service
Problem-solving
Flexible schedule
Bilingual English/Spanish
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Medical Receptionist
Pediatric Medical Center
03.2025 - CurrentRead More
Medical Administration Assistant
Northern Nevada Women's Health
01.2024 - 03.2025Read More
Line Worker
Tesla
10.2022 - 01.2024Read More
Bryman College
Medical Assistant from Medical Assistant
Read More
Simi Valley Occupational
from GED
Read More