Dalia Uribe
Conroe,TX
Summary
Dynamic medical professional with extensive experience at Woodlands Sports Medicine Center, excelling in front desk operations and patient scheduling. Bilingual in English and Spanish, I foster strong patient relationships while ensuring HIPAA compliance and efficient appointment management. Proven ability to enhance workflow and improve patient experience through effective communication and administrative support.
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
5
5
years of professional experience
Work History
Medical Receptionist/Medical Assistant
Woodlands Sports Medicine Centere
07.2024 - Current
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments using electronic health record systems.
- Verified patient information and insurance details accurately.
- Assisted in maintaining a clean and organized reception area.
- Handled incoming calls and directed inquiries to appropriate staff.
- Processed patient forms and documentation promptly.
- Coordinated communication between patients and healthcare providers effectively.
- Supported team with administrative tasks to enhance workflow efficiency.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Medical Screener
Octapharma Plasma Center
04.2022 - 05.2024
- Conducted thorough health assessments to determine eligibility for medical procedures.
- Documented patient information accurately in electronic health records systems.
- Ensured compliance with health regulations and protocols during screening processes.
- Collaborated with medical staff to facilitate efficient patient flow and communication.
- Provided clear instructions to patients regarding screening procedures and requirements.
- Assisted in training new team members on screening protocols and best practices.
- Monitored equipment functionality, reporting issues promptly for maintenance resolution.
- Adapted quickly to changing protocols and guidelines to maintain operational efficiency.
- Registered new and current donors and conducted series of screening procedures to determine suitability for [Type] donations.
- Opened and updated files with current donor information.
- Conducted basic screening procedures to verify compliance with donation criteria.
- Maintained clean, neat and properly sterilized work area.
- Promoted a welcoming environment for patients, addressing concerns promptly and professionally during their visits.
- Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software.
- Improved patient experience by providing efficient and accurate medical screening services.
Machine Operator
STERIS
12.2020 - 01.2022
- Operated high-speed machinery, ensuring optimal performance and minimal downtime.
- Conducted routine maintenance checks to uphold equipment reliability and safety standards.
- Monitored production processes, identifying and resolving issues to maintain quality output.
- Trained new operators on machine functions, safety protocols, and operational procedures.
- Conducted routine inspections and preventive maintenance on machines to reduce downtime.
- Operated and monitored production machinery, ensuring optimal performance and minimal downtime.
- Conducted routine maintenance on equipment to maintain operational efficiency and safety standards.
- Maintained accurate production records and quality control logs for compliance audits.
Education
High School Diploma -
Conroe High School
Conroe, TX12-2021
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- Payment collection
- Reminder calls
- Medical billing
- EMR / EHR
- Medical office administration
- Medical charting
- Bilingual English/Spanish
- Computer skills
- Customer service
- Sales
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Receptionist/Medical Assistant
Woodlands Sports Medicine Centere
07.2024 - Current
Medical Screener
Octapharma Plasma Center
04.2022 - 05.2024
Machine Operator
STERIS
12.2020 - 01.2022
High School Diploma -
Conroe High School